At Home

I wish I could give zero stars but a 1 will have to do. I recently purchased 8 open metal sphere decor items from the clearance section that were marked as a red-line (50% off). I was in a rush that day and did not review my receipt prior to leaving the store. When I returned home I noticed I was charged full price for the red-line items that I purchased. I went back to the store 6 days later (I live out of town) with the items and my receipt. Despite the fact that the items were marked with a red-line, only two of the decor pieces were truly clearance, however when I purchased the items on 4/26, the cashier only rang up one or two of the decor pieces and scanned the same 2 items on the counter to account for the remaining 6 decor pieces in my cart. Seeing the mistake was made by store employees for marking incorrect items, I was hoping they would honor the discount per the advertisement. Unfortunately, I was not honored the discount for the 6 of the 8 decor pieces. I began shopping back in the clearance section pulling other red-line items to be price checked and the majority of them came back as non-clearance items. I than began matching UPC numbers from the website decor items on the shelves and there were several items that were incorrectly marked as well as items not marked clearance when they should have been marked. Staff were not accommodating to their mistake and could not offer any solutions. During my entire visit in the store when I was asking staff for help, they would advise that they would check for me and never return only to be seen doing another task in the store. I am very disappointed in the lack of customer service at this location and this store as a whole as there is a clear issue with product advertisement. I bought the items for my wedding that is less than 5 weeks away and I had to leave with different items that are similar, however they were full price and much smaller in size. It is sad to see that the staff were unwilling to make any acceptations (No discount, no price honor). Most likely will not shop here again.
1 8 years ago (03-05-2018)

Love the At Home store. You can find just about everything here. Always go on your day off. I spend about 3hours in this store because you have to see everything from both ends of the store. Awesome deals after any holiday.
5 8 years ago (02-05-2018)

I like the wide selection of just about everything. The only complaint I have is the overwhelming fragrance you're hit with as soon as you step in. It actually makes me dizzy, and my mom can’t come in at all because of her asthma. Otherwise I can't really complain about anything. I have bought some furniture at great prices here. Unlike some reviewers I'm not bothered by the number of staff here. It's a huge warehouse with low prices, and I've never seen it busy enough to justify a large staff.
4 9 years ago (04-01-2018)

Lots to look at! Can be a little overwhelming though! Love their selection of items though!
4 8 years ago (02-05-2018)

I was at the Blaine location today. I spent over $500. When I got home which is 2 hour drive. I checked my receipt and 4 items I purchased had not rang up on sale. My mistake I meant to look at my receipt in the parking lot. I called the store and they would not do a price adjustment even though I signed up for their credit card and most stores have this capabity. I am very disappointed. It would have made a 40 us price difference on my bill. If I return I will watch closely as my items are rang in.
2 9 years ago (12-01-2018)