Auntie Anne's Pretzels

The pretzels are delicious as can be expected but traveling through 7 busy floors of Macy’s to get to Auntie Anne’s doesn’t make sense when all you want are pretzels and a lemonade. The elevators are always packed and the escalators at Macy’s are very slow. It was better when Auntie Anne’s had a home at Penn Station years ago.

Worst Auntie Anne's ever. First of all one cup of pretzels costs about $10. Guess that's city pricing. Had my card decline, my friend also had his card decline. Had to pay cash because of their faulty equipment, and the cashier said "can you like hurry up because there's a line." Almost tossed my pretzels back over the counter at him, wish I had because they were all burnt to a crisp anyway so it wasn't even worth it.

Worst costumer service the cashier with the low hair cut they all need to be properly trained They are in the Macy’s in Manhattan Very nasty costumer service. The smoothie is a cup off ice. Worst smoothie ever. Service is terrible

The cashier was rude! Didn't understand what I was saying. Clearly asked for pretzel nuggets and the lady behind him had to say that they wouldn't be ready for another 17 min. I just took the pretzel that I didn't want. On Google maps it says 2nd floor and it's on the 7th floor. The pretzel was hot and fresh though.

these were my favorite hot dogs in the dough, but when I recently bought two cups of mini hot dog and started eating at home with my family, we were disappointed.

I love the pretzels but not the cashiers. I have brought here before. I don't care if people speak their own language but I don't like an attitude. These two girls African. One of the girls kept looking at me laughed and had an eye roll. I don't appreciate this type of behavior. I will not be going back. Too bad. It is very close to me.

It stated “freshly blended fruit smoothies”, it’s a lie. It’s syrup made

I would give this location five stars, but for the experience I had Sunday, December 8, 2019. This usually a fantastic location with great workers, but on Sunday, one worker, the chubby white guy with a beard provided the worst service I have had to date at any Auntie Anne's location -- and pretty much any major great food operation I have visited. First, not only did he not know about the specials, but he lied to my face about them. Then he handled the product in not only what I believe was a non-sanitary manner, he then dumped the product out of its container into the bag holding the container. He also failed to provide a receipt for the transaction. Again, this is in stark contrast to normal practice at this location, where the workers are normally extremely professional, courteous, efficient, and competent and the product fresh and great tasting.

If you are interested in twisted goodness, Auntie Anne’s would be that place to go to. I enjoyed eating their cinnamon-coated pretzel, because it’s soft and chewy, unlike your average pretzel you find on the streets with street cart vendors. Along with the cinnamon pretzel, they also a have pepperoni version, which is also another hit, so we are not talking about your average salted pretzel; we are talking about pretzel with a twist. You know their pretzels are made fresh, because they roll and twist the dough right in front of you and then quickly baked for optimum freshness. Service is quick and staffs are always happy to serve you with a smile.

Gorgeous lemon ice tea with finger-licking good sausage in pretzel dough with huge offer of different sauces.