Auto Trim By Custom Trucks Unlimited

Terrible customer service... shockingly bad actually. Went in for a straightforward job that should have taken an hour or two at most and walked out 4 hours later with damage to my car and half my day wasted. First thing, Nick the owner/manager is rude and condescending. He's not in the business of treating customers well and that it obvious from the first time you speak to him or look into his eyes. He's cocky, arrogant, and kind of a jerk. They estimated 2 hours at $75 an hour to do a job. At about 3 hours I asked what the status was and was told they had only done half the work. Not only that, what they proceeded to show me was very poorly done and when I rightfully and calmly pointed out that it was taking a much longer time than even they estimated and that it looked bad every reacted about as poorly as you could for a business dealing with a customer. The desk clerk and owner who I was dealing with both reacted very defensively and became rude in about 2 seconds flat which made an uncomfortable situation deteriorate very quickly. From there it became obvious that they treat customers like dirt and it starts from the top. Nick needs a major attitude adjustment and course in how to treat customers otherwise this will continue to happen. Customer service starts with a smile and an apology if the customer isn't happy and then doing what you can to make things right. Seems simple but that's a foreign concept to this business. Altough, the tech that came out and pointed out the work wasn't the best seemed to get it... however, he was with the boss who I can only imagine is a nightmare to work for so he was obviously watching what he said. Again, Nick is an absolute nightmare of guy and should just stay away from customers and stick to his office if he wants his business to survive. He's probably one of the worst managers I've even interacted with in my life. No joke. Unfortunately it's just a matter of time and this will be the beginning of the end of this place. It's a shame because they have a nice facility and the Auburn location couldn't have been nicer when I called to ask for help with my situation which it appears they did because I left 20 minutes later with the vinyl off the car and 4 hours of time wasted which was a win at that point which should tell you something. This place doesn't deserve your business with their current management and attitude. Look elsewhere.
1 7 years ago (22-05-2018)

Great company to do business with. Great products and they stand by their work. Super friendly staff who put the customer first. Highly recommend them.
5 7 years ago (04-04-2018)

I have a lawn service Top Dawg Lawn Care LLC. and Vicki did a great job on my enclosed trailer. I have received tons of compliments and business. Thanks CTU.
5 7 years ago (19-05-2018)

They do the work in a timely fashion..I think they are the only place in Montgomery to Install trim work .
4 7 years ago (18-05-2018)

The owner Mr. Zebedee Henry, III is a Jehovah's Witness who creates fake reviews of his own business as seen in the image below. He does fair customer service there at AutoTrim. From time to time, the other Jehovah's preach to the customers and we looked up some of their suggestions and found the information to be quite useful. Btw, ask Mr. Zebedee Henry,III about the Jehovah's JWorg 2 witness child abuse rule where he demands victims of child sexual abuse to produce 2 adult eye witnesses and then he doesn't report to police. Mr. Zebedee Henry, III is more than willing to answer any questions about it, I'm sure :) Google, Youtube and Twitter search " Zeb Henry "
1 7 years ago (19-04-2018)