Avis Rent A Car

The customer service at the Capital office is incredible. The Capital office had to fix my rental request from the airport because after driving all the way to the airport the airport office only takes credit cards. Would have been nice to know before driving all the way to the airport at 6:30 am. The Capital office made up for it with quality customer service. Great people who give great service. What a fantastic idea

Received a truck when I ordered a economy vehicle because all the other cars were dirty at 8a for my scheduled reservation???!!!. Was given the truck after I paid without any notice!! Very unprofessional staff. Was told I would get a discount for taking the truck but didn’t!! The truck I received was filthy on the outside with foot prints on the windshield passenger side. Horrible experience the two times I went!

Rude and lazy staff. I'm an AVIS Preferred member with a corporate account. I was given a dirty car. There was a cleaner car directly in front of my rental, same exact model and color even but was refused for no reason. The manager said the car wasn't ready. I told him I'd wait, but he gave a look of annoyance and said he doesn't know how long he would take. How unprofessional! Will never rent from here again! Better off getting a rental from the IND Airport.

I’ve rented from this location multiple times, never a problem. Very helpful staff I wish I could remember their names and I almost always get upgraded.

The staff was very rude and did nothing but complain about her job! was told that i was lucky to get a car and dont tell anyone she rented it too me when there was no reason i needed to be lucky about getting the car when everything on my end was in perfect standings! then said i would have to vacuum it out myself! i had a reservation and prepaid in full for a month. confused why I was treated this way and givin a dirty car! Ask how to locate the car and she just said that way and were spot 1 through 32. i will never ever go back

Larry and Tonya at AVIS Indianapolis Downtown go above and beyond to make sure I receive a VIP rental experience!

The staff was very polite and professional. Very attentive to the client's needs and was very helpful in suggestions. Just wonderful through the whole process. The vehicle was very reliable and up-to-date. No stress or worries. Made my trip to pick up my child from college a dream trip. They are always so polite and professional picking up and dropping off for the rental. Service always with a smile no matter how busy. As always I would give 20 stars if I could. If you are not happy with something they will make sure to help fix it. Only have one word for this location...awesomesauce

Good place for a rental car, the lady that's always there will always want a 24 hr advance so that you can actually get a rental and she makes sure the customer gets what they are needing. She was very helpful and It seemed like she was doing it all. I give her 5 stars for being helpful the the people that Avis does business with, Avis has a good employee.. thanks Avis!

Dirty car, someone had smoked in it, no help from the employees. No Avis for me again.

Uber / Avis fleet rental. Low price rental. Place cannot be contacted via phone if you have any questions at all you got to just go there. Second rental had issues with all the error lights coming on. Kept getting calls from loss prevention wanting car returned when all payments were correct. Then unable to work on Uber 3 days till they fixed in system. I drove up to this place 5 times during rental due to issues,problems.