AZ Rental Homes LLC

There is a current rental available on hot pads for a 2bd 2ba. The listing has zero pics. Red flag people, just skip over AZ rental Homes and any other rental whom is not willing to post pics.
1 8 years ago (05-06-2018)

The first sign is the 'F' rating that this company has from the Better Business Bureau in Arizona. When we moved in the apartment was filthy and we spent more than a full day cleaning it and fixing things. After living there for a full year, the building developed a rat problem. Maintenance came and patched over the holes in the walls, however the rats would chew through the wall and make new paths. It took two months for the HOA to send an exterminator out, and even then, the pest service was canceled before the rats were actually eradicated. We took matters into our own hands and placed traps around the apartment and patched holes until the problem was resolved. Upon move-out, the property was sparkling clean for showings and praised by the landlord. Imagine our surprise upon being charged for "cleaning", upon inquiry, no documented proof could be provided as to what was cleaned or why. Additionally, we were charged for not replacing the air filters despite having picture evidence showing otherwise. That being said, the properties are livable and affordable. Make sure that you document any requests for repairs or services and exercise your rights as a tenant. Follow the checklists, take pictures for evidence, and ask to be present for the move out inspection so that you can contest things on the spot. The AZ tenant act can give you a lot of leverage in getting the maintenance you need done.
1 9 years ago (30-09-2017)

I hope that anyone who considers renting from AZ Rental Homes looks at the reviews first. Don't get stuck with the horrible service this company provides. From the 1st day my children and their roommates moved in there, we have had nothing but problems. On move in day, we had an appointment with Janine to pick up the keys. The appointment was pushed back because the flooring that was suppose to be replaced before move in day hadn't been started. When we finally got the keys hours later, the flooring was just being torn out when we arrived. It took a few more months before the flooring was finished. The townhome was filthy. We had to clean the entire place. There was even mold on the shower doors. The refrigerator emits a horrible odor. Everytime the door is opened, it literally makes you gag. It's been like that since day one. Janine emailed me and told me that it will not be repaired nor replaced and they aren't sending anyone to look at it. The kids are having to use dorm sized refrigerators. Now, we are dealing with a broken down washing machine. It's been nearly 3 weeks and no one has contacted me despite several messages through the maintnance portal. I just went directly to the repair person. He said that he hadn't even been sent a work order (same for the refrigerator). We will not be renewing the lease.
1 9 years ago (12-01-2018)

Janine has been nothing but helpful from the moment I wanted to view my now current apartment. She laid everything out, and was very upfront on what I needed to bring in and when. I was promised brand new carpet, wood flooring, and received just that. I still communicate with her even after moving in because she is that awesome! I've only had one maintenance issue and it was handled promptly, and they worked with my schedule. I love my apartment!
5 10 years ago (11-02-2017)

Highly unprofessional. Janine is rude and dismissive. We were tenants of a property she managed and had three floods and a broken AC. None of these issues were handled with any sort of urgency. Our AC unit took months to replace despite it producing a measly 10% airflow. We lived with black mold, broken appliances, busted cabinets and on top of all that a snippy manager who refused to help u s. This property management company is an absolute mess and if you are hiring them to manage any property, I'd like to caution you that all of the above listed liabilities are your responsibility. We're going to court with the property owners, not AZ Rental company.
1 9 years ago (18-08-2017)