Bachman Auto Group

I went into Suburu Bachman to get my car serviced, there I met Roy Will! He was absolutely fantastic! So helpful in every way with a positively pleasant attitude! They also offer a shuttle ride to take you to your house and back which was complimentary. Thanks Roy, you’re awesome!

Bought a used car here and was happy with the service! I'll look at them again when I'm ready to buy a used car.

Pleasant experience. I knew what I wanted and it was on their lot, dealt over the phone one day, drove to Kentucky to pick up the car the next day. Erik was the absolutely best salesman and helped this become an easy and pleasant experience! I am a happy customer and highly recommend Bachman. Worth the drive!

I went in to buy a corvette. I guess they thought I could not afford one because I drove up in a Kia Optima. I was ready to pay cash for the black ZR reduced to $128,000. Since the three sales personnel sitting at the door were so snotty I left. I guess it's time you do not judge others by what they drive or look like.

Very kind stuff, quick job to do with express service, convenient hours starting early mornings, very reasonable Anti-COVID-19 precautions. All is great!

Called about the new Silverado ZR2. The price was $5k above MSRP. I told them if they would knock that off I would love to talk to them about buying the truck. Salesman told me price would stay where it was. Given this dealership is attempting to sell over MSRP, the following might be useful for them to read. Dear GM Dealership Team, We are all very excited about recent GM news and product launches including the Chevrolet Corvette Z06, Chevrolet Silverado EV, GMC HUMMER EVs, GMC Sierra EV, and Cadillac LYRIQ. At the same time, we have both been working hard to meet customer demand in a time of constrained supply of inventory due to the global industry-wide semi-conductor shortage. Unfortunately, it has come to our attention that in connection with some of these announcements and launches, a small number of Dealers have engaged in practices that do not support a positive sales experience for our customers. This puts our collective interests at risk and generates negative press that reflect poorly on GM’s brands and your dealerships. Specifically, it has come to our attention that some dealerships have attempted to demand money above and beyond the reservation amounts set in GM’s program rules and/or have requested customers to pay sums far in excess of MSRP in order to purchase or lease a vehicle. First, I want to remind you that GM dealers are obligated to ethically and lawfully sell GM Products, as stated in Article 5 of the Dealer Sales and Service Agreement: “Dealer agrees to effectively, ethically and lawfully sell and promote the purchase, lease and use of Products by consumers…” “Dealer agrees to advertise and conduct promotional activities that are lawful and enhance the reputation of Dealer, General Motors and its Products. Dealer will not advertise or conduct promotional activities in a misleading or unethical manner, or that is harmful to the reputation of Dealer, General Motors, or its Products.” Providing customers misinformation about additional sums being necessary for a customer to keep a reservation, is just one example of a tactic that reflects poorly on all of us. Secondly, we have been advised that brokers are promoting new GM vehicle allocation. While the majority of GM Dealers do not support such behavior, a small number of Dealers still continue to work with brokers despite the following reminders that this is a direct breach of the GM DSSA: Bulletin #20-06 “Transactional Integrity and GM Export Policy” dated July 1, 2020, and Bulletin #21-17 “Sale for Resale or Export” dated November 22, 2021. As stated in Article 5 of the Dealer Sales and Service Agreement: “Dealer agrees that it will not sell new Motor Vehicles for resale” and “Dealer is not authorized . . . to . . . sell Motor Vehicles to persons or parties or their agents engaged in the business of reselling, brokering including but not limited to buying services or wholesaling of Motor Vehicles.” GM will be forced to take action if it learns of any unethical sales practices or brokering activities that undermine the integrity that customers expect from the Chevrolet, Buick, GMC, and Cadillac brands. For the small minority of bad actors that are engaging in the conduct identified above, this letter serves as notice that GM reserves the right to redirect your vehicle allocation or take other recourse prescribed by the Dealer Sales and Service Agreement. If you have any questions or comments, please reach out to your Zone Manager. Regards, Steve Carlisle President GM North America

I haven't nothing positive to say about this place.

Had to share my experience so potential future buyers can make a better decision. Heres how my experience went: I found a vehicle I was extremely interested in, and reached out a few hours after the post became available on the Bachman Auto Group Used site. Unfortunately I didn't hear back until the following morning, at which point I was told the car was sold. All things considered, I appreciated the courtesy of informing me that It was gone. The next day I get a call early in the morning from the rep, stating the deal had fallen apart and the car was still available. GREAT! I asked what it would take to get started with the purchase and if I could potentially leave a deposit to ensure the vehicle doesn't get sold again. I was told by the rep that I could not leave a deposit but that the sales rep Alex would call me back in about 15-20 minutes. I never got the call, so I called back after 30 mins and was told that he was still with another customer, and that the sales manager would give me a shout after about 10minutes or so if Alex didn't call. An hour went by, and I got no calls. I called back again asking to speak to the sales manager, and low & behold Alex the sales rep immediately answered. Alex now tells me first time talking with him that the vehicle was just sold, and the customer had put a deposit down and was picking it up the next day. Here's my issue, why had he given me the run around in the first place? Why was I told I couldn't put a deposit down, and now was told someone had put a deposit down? The experience I've had at this dealership embodies the classic "sleezy used car lots" which I could've only hoped was a thing of the past. Unfortunately it's not, these dealerships still exist... One last thing, left several messages for his manager to reach back out to me Jeff Harmon, and of course never heard back from him either. Guess leading by example isn't always positive.

Honesty not apart of the finance dept. Was taken for an extra $125. Four attempts to contact finance manager. Via email, phone calls, in person and mail. No replies. Reason because he knows what he did to get me to buy the vehicle that day. Unbelievable

Their site was easy to navigate, when initiating communication through the site their staff were prompt and courteous. Went to check out a Jeep and my salesman Ron was very personable and professional, a great experience all around and I haven't even bought a vehicle from them yet!