Badder Bus Service Ltd. - Head Office

We used Badder Bus to take the youth group to tour Niagara Falls. We were very happy with their dependable and friendly service Wabash Provided!
5 9 years ago (15-01-2018)

School bus and charter bus service. Professional drivers are courteous and prompt.
5 9 years ago (24-01-2018)

Here is the e-mail thread, unedited, with this company justifying the real 1 star review. Consider if this is the type of customer service you would expect out of a company. Client (ME): I’m trying to see the positive in my experience with Badder, but I can’t, and need to communicate my thoughts with you. With a heavy heart, dealing with Badder for this project was an awful experience. The worst experience I’ve had in 15 years with a bus company. Here’s why: - The sales and dispatch teams were great up to Dec 30th departures- Stella and Lorraine were both accommodating - We had a last minute pick up in London for a group of 8 travelers, and for an extra $200, we hired an extra driver to get those clients picked up - I had scheduled a bus captain to start in Toronto, and didn’t have one from Waterloo to Toronto - Bus driver Reg essentially belittled me like a 12 year old for not having a bus captain for that leg. I called and spoke to Lorraine about it as it happened, and had to again reassure everyone I had a bus captain in Toronto. Seriously? It’s been 15 years I’ve been running these trips. - I had a total of 8 buses in town from various cities, 2 of which were Badder’s. All but Badder’s buses found the numerous FREE available parking spots assigned to buses in Montreal. The 2 Badder buses cost me an extra $420 in parking. - Stella, I still haven’t accepted your e-mail; the underlining, the tone, the orders and your expectations sent to me on January 4th. I’ve never experienced that before. I don’t know if I’m off… I feel like I should get the public to weigh in with opinions to see if I’m exaggerating or if I’m right to feel uncomfortable about it. - Stella, you may have missed the point of asking for customer feedback prior to asking for tips, and instead sent me a reminder to tip??? Well, here’s my feedback, despite your lack of interest in it, and you can understand the entire experience won’t merit the tip. For a company that books about 20 charters per year from Toronto, this may have lost Badder that business in general, let alone a couple hundred bucks in tips. Maybe I’m wrong, maybe you don’t want the business because I’m the one who is way off here- I’m so confused. - I still tried to make amends, and asked for a quote for next year, thinking I would just brush it off. It turns out you are more expensive than other reliable companies. Thanks for your 5 minutes. I’ve never asked anything of you and you were duly paid in full, including the parking. BADDER: Thank you for your concerns, they are duly noted and considered. It is very unfortunate you feel your experience was so negative. If one of our drivers was inappropriate I apologize for that. With regard to parking, we, as a company, do not roll the dice and park on the street and hope that nothing happens. We protect our record and CVOR to ensure we are in the best standing with the authorities in all cities. I know that Stella has apologized to you for any offence you took from her but I guess that apology has not been accepted. I trust that you saying “get the public to weigh in” is not a threat to extort a lower rate. You have the right to fee any way you wish. If you are not happy then you are not happy. As a result, it would seem that we are at an impasse. If you have found better pricing for your trips then we accept that you will take that pricing and use another company. This may be for the best as we do not want to cause anyone and stress or grief. Client (ME): Ok wow...So what I experienced and what I communicated with you was interpreted as a possible lower-rate extortion tactic? Keep your buses, I already said I found better. I didn't ask for a refund, discount, or any type of remuneration, but I'll do what I feel is the right thing to do as this point.
1 11 years ago (09-02-2016)