Bagelman

Where do I start. The Tuna Melt isn't bad, the Bagel with Scallion Cream Cheese with bacon on top is quite good. But I am always iffy to go there. First there is usually long lines and what is aggravating is watching the workers socializing, laughing, and someone wiping down a counter and no one steps up to help out. They give you an attitude when you pull out a credit card, the wait is extensive. But to further the point on the later is I went there one day and pure luck I was the only one in line. Do you know it took them 15 minutes to make a tuna melt which is how long it takes when they are busy. I make tuna melts myself and it takes no longer than five minutes. Cut the bagel, put tuna on top, add some seasoning, put a slice of cheese on top, and put in the toaster oven and 5 or less minutes later it's done. How is it no matter slow or busy it takes them 15 minutes??? Are they fishing for the tuna right after I order? Also the communication is iffy at best. For instance how hard is it to know how to spell Ivan. Seriously! Again the customer service is not so good and just today we tried to call in a large order for a business and after 10 tries someone finally picked-up and said please hold and put down the phone. The entire 5 minutes we waited we kept hearing "NEXT" and after screaming hello a dozen of times and waiting 5 minutes we just hung up. We ended up taking our food order elsewhere. Also, my favorite is the time I showed up after 2pm, ordered the Tuna Melt and the woman comes with a HUGE attitude "The grill is closed you should have come sooner". I have worked in the food industry and I know the grill is closed when the store is closed. Anything less is a lack of customer service.
2 6 years ago (21-05-2018)

We are very often customers here and they always amaze us how quickly we are served no matter how long the line. It is truly a well-oiled machine of customer service. The delicious bagels are made in house. My sausage egg and swiss on a toasted everything bagel is always made to perfection.
5 7 years ago (01-05-2018)

Not worth it. Every time I get excited for bagelman, I end up incredibly disappointed. I don’t know why I bother. You call ahead for an order but still have to wait in a half hour line to talk to anyone If you do call in an order they never actually get it right. If you decide to wait instead of calling, you’re looking at a half hour of standing, to only probably get an incorrect order. It would have been faster to go to a restaurant, sit down, order and eat. And probably cheaper.
1 6 years ago (27-05-2018)

Clean eatery, friendly service. They have great salads and sandwiches.
5 7 years ago (22-04-2018)

If you love bagels then you need to check this place out! I live in NY, but every time I come into Connecticut which is about once a month I make sure to stop here! If you can think of anything to put on a sandwich, they will put it on a bagel!!
5 7 years ago (21-01-2018)