Bank Of America

Terrible customer service Worst I've ever experienced. Don't go to this bank.

My new favorite ATM!!! For years I put up with this location only having a walk up ATM, but they just built an awesome drive up ATM with the ability to select $100, $20, and $10 denominations! Absolutely incredible. The bank is great anyway, but now we've got a much more convenient way to get money faster.

Today I had the unpleasant opportunity of being assisted with my transaction by the operations manager. I have been making the same deposit for TWO years at either this location OR the one in South Portland. I’ve made it a point to understand their policies regarding deoposits since it’s changes over those two years. I attempted to tell her what I needed to complete my deposit and before I finished, she cuts me off and tells me that I cant do it as I’ve been instructed before. I went to elaborate and she cuts me off again and says I’m wrong... mind you she hasn’t let me finish from the get go to be able to fully understand what I need to complete my deposit. She then says that she wants to help me and that I’m getting hostile and walks away as I’m attempting to respond, still politely. She then sends out two slips from me after coming back and saying what I’m asking for can indeed be done. She tells me to send in my license and put the info on the second slip for HER to then fill out for the other form I need. Politely, I ask her for the form. I’m not comfortable just writing info on a paper that is going to then be used to fill in another. Call me crazy but things can happen and I’d rather fill out my own forms to avoid this. She decides that this is the time that she needs to throw out her title in an attempt to make me comply to how she wants to complete my transaction. I respectfully told her that as the customer I’d like to fill out my own form please. She again tells me that I’m being hostile and that she didn’t understand me the first time... with an apparent attitude. As she’s sending the slip I needed all along I attempted to talk to her politely that it’s a personal preference of me wanting to fill out my own forms and she just walks away. I have never had a “manager” act so unprofessional and extremely rude like this woman did. I’m going to go out on a limb and suspect that maybe she was having a bad day and that’s why she was so unpleasant in her customer service. However, it’s not an excuse to be rude to some one repeatedly verbally. I must say however, the other tellers are a pleasure to interact with and are willing to stop, listen and HEAR what you are saying before trying to HELP you. One bad egg won’t stop me from going here as it’s convenient and the other bank staff are phenomenal. If you’re reading this “operations manager” I hope your day turned around after our unfortunate communication issue and you try your best to listen and HEAR what is being communicated by your customer.

Called over 10 times past 3 business days and no one answers the phone. This is one of the many reason I do my personal/business banking at Bangor Savings and just have an account here for emergencies.

BoA is almost gone from Maine, so I had to drive 40 minutes to deposit a paycheck. When I finally got there the teller was super nice and helpful, found my account quickly, deposit was fast and easy, got back cash and 2 money orders, with plenty of time to catch my flight home.

Bank of America has closed most of their greater Portland branches. And on top of that they close at 4 on a FridayAre you kidding me Worst bank ever

Their atm took my $71 deposit after the new update and the store couldn’t offer any actual assistance

I want to withdraw from my money 5000 dollars in cash, but they have only one thousand twenty dollars. This is bad for the customer.

They are'nt open until 4 PM. They should change it to 3:30 PM.

Good location but unfriendly staff