Bank of America

Nicely renovated Bank of America located right in the heart of downtown Philadelphia Good staff, but sometimes have to wait a while. The security guards are all over the place, some are rude and the one guy today was wearing slippers instead of shoes! Not sure how much security is actually being provided... Aside from that always good to have a physical branch location to go to if needed.

I had to take care of an issue, and not knowing that every single thing needed to be appointment only, I was able to get in that day. The teller entrance is on the south side, and the important mortgage-y appointment people are on the north side. Just a warning that you should call before you go in.

I called prior to arriving to deposit a check under my significant other and I and asked if both needed to be there in person they said no. When I enter I was told I needed my significant other mind you I called prior. My significant other was not in town and made it before they closed their store, both of us had proof of IDS and check. YET again now we needed a joint account to cash the check. The service in Bank of America is horrible. I would never bank with them and my significant other will be moving his business and personal accounts elsewhere. Racial profiling is major and even successful people of color are being judged by their own kind. I don't understand why employees under the manager Hana would give false information not ONCE but TWICE. Sticking with Chase.

Can you please extend your hours beyond 4pm? Any person with a typical 9-5 job cannot possibly make it in during your weekday operating hours to do their banking needs.

I've been banking here for work purposes for over five years and have never had any problems. The tellers are all the nicest, and they're more than helpful when something comes up. I highly recommend this branch if you're a customer.

Situated in the heart of the City, All employees are very helpful. This branch also has two ATM services running for 24 hours.

If you need to interact with a teller, give yourself an extra 20 minutes just to wait in line. Seen the line get to the door with only one teller working in the middle of a weekday.

the tellers are very helpful and friendly here... I just don't like their banking hours, closed on weekends... that's very inconvenient!

Poor customer service and incompetent staff. Avoid this branch if you can.

Terrible bank. Don't waist your time or money with these people.