Best Western Plus Seville Plaza Hotel

Great location Friendly staff Room and facility were clean There was an issue in a charge to my credit card when I received my monthly statement. I spoke with Jackie and she was able to resolve the issue. She has excellent communication skills. She was diligent in finding the error. The phone is sometimes your first interaction with a facility. . I’m not sure what if any training employees are given in dealing with the public, but she nailed it! A great asset!

Great room and location. We are from KC and stayed there while visiting family. If you are new to KC, this place is just a few blocks from the Plaza which you must check out. The breakfast was amazing. Eggs, sausage, B&G plus all the stuff you get at a continental breakfast. Kiki at the front desk was awesome. Loved talking to her. Management, please play more soul and R&B in the lobby!

This hotel is not bad for the price. It is definitely an older, outdated building that has some issues with plumbing and being a little dingy. The water smells a little weird out of the faucet and the toilets take quite awhile to flush. You might be a little scarred if you look at how dirty the air vents are and the smell of smoke definitely lingers. The staff was nice, the sheets are clean and they do serve a decent hot breakfast compared to other best westerns I have been to. It was very conveniently located. All in all, you get what you pay for and if you’re looking for a budget stay in KC this is a good option.

What kind of hotel doesn't have keys for each room? After having 6 or 7 sets of keys, none of them work. Update - The manager offered to refund half of our stay. After engaging with him and other staff, it's been brought to our attention that this system issue has happened before and that it's the locks themselves timing out if they disconnect from the system. No staff, no matter how amazing, could control this. The staff were very polite, sociable and aware. I do believe the positive service outweighs the lock issue.

We came in from out of town for a concert and our tickets fell through, but Jeff at the front desk made our night! He gave us great suggestions for the night, such as Green Lady Lounge. Jackie was super helpful and sweet and made sure our checkout was seamless! Am definitely staying with this hotel when we come back to KC.Rooms: 5/5

This is a very nice looking hotel, but without the high end price. Wonderful full breakfast available and they have a great outdoor patio in back. The only reason I don't give them a 5 is that my room showed a bit of deferred maintenance, including tub did not drain when showering.

We had a pleasant experience at this hotel. The location was great and the price was right. The rooms are nothing fancy but they were clean. The staff was kind and helpful. A hot breakfast was included, which was a bonus.Rooms: 4/5

I stayed at the hotel for 5 days 4 nights. The staff made my stay excellent. The rooms are large and the beds are comfortable. Cable and free wifi. There was also a refrigerator in the room also. I took my daughter to attend her 1st year in college there and they made me feel at home. There's complimentary breakfast in the morning. The hotel is in the downtown area of Kansas City and there are restaurants museums and much to do within walking distance.. The hotel is conveniently located next to an all night convenience store/gas station. When I go back to visit my daughter, I will definitely stay here again.. Ebony. Jackie, Ryan, Juliana, Kiki, Victor, Jeff and the owner Doug, I thank you guys for your hospitality, friendliness, and professionalism.

This place could have made our vacation stay excellent but they just kept dropping the ball. First day they closed out our room as if we checked out and we found out when trying to get into our room. Mind you I'm have a sleeping toddler in my arms as we are going in and on the 4th floor. My husband went down to front desk and had them fix it and get us new card keys. Little did we know they also charged us for a extra night of $ 132 taking that away from our vacation funds. Over the next 3 more days that we stayed we had to replace our card keys randomly a additional 3 times.... so frustrating. When we checked out and mentioned to the front desk associate hey dismissed it and said it was removed and now on our bank to fix it... my bank didn't charge us for the stay y'all did. So with that being said we will not stay here again amd do not recommend.

Good: -staff was excellent, they were kind and attentive and extended kindness to an unhoused individual who came into the lobby -building itself is gorgeous Bad: -worst sleep in a hotel of my life. King bed was uncomfortable and squeaky, walls were paper thin, A/C made a loud thud every time it started and stopped