Big Lots - Albany

Big Lots was once a place to score amazing bargains. It doesn't offer anything more than other stores now, and their stock has become limited. I still like to browse Big Lots every now and then to see if there is anything I could use. It is generally clean, and most of the employee's seem friendly. Big Lots is no longer my usual go-to department store, but it is okay for some items. I'd rate this location a 3.5 if it were possible.

No longer the same as it used to be. The prices are pretty much the same as all of the other stores. Not much savings to be had. The store is huge, but the variety is really lacking. The only customer service interaction was upon leaving the store!

They really need more people on the floor. I know hiring is tough as well as the cost. But it's essential to keeping customers.

Like this store but it's not what it use to be. No longer carry baby items and the toys are down to 1 isle. It is great for seasonal items and decor.

I love Big Lot's and would have given 5 stars if they brought back the cold and frozen foods

Robert, my cashier, treated me like the biggest inconvenience to ever walk into a store and ask to remove something after it being scanned. Then, when I wanted to join the rewards program, you would’ve thought I just killed a puppy in front of him. Great customer service.

Prices are so high products are shrinking. Love shopping here but Bidenomics

The employees are usually very friendly and doing their best to help customers and make sure their needs are met. Gordon, bless this man. Always makes people laugh and smile. He's been there a long time and is always someone to say hello to. Ann, has the friendliest service I have seen in any customer service employee I've met. She goes above and beyond at her job and is always making the customers needs priority 1. Rosie, she knows where everything is and is so friendly. Genuinely cares about doing a good job and helping customers. Connor, debatably the hardest working guy I've met his age. Always friendly with customers and is respectful to everyone and handles every situation with care. Sometimes they have what I need. Okay prices. Furniture isnt very nice quality most the time. Had the same recliner replaced twice with the same defect in all of them. The building is ADA accessible and has plenty of parking.

The staff is great! Loved how helpful they were to someone new to town!

Super friendly staff and some good deals on stuff. Dont sleep on big lots.. Not sure why they are easy to forget about but they have good things in there. Go see. I got some sweet beach towels for like 7 bucks.. they have neat snack in there too. Plus they do rewards a d big furniture pieces.. this is your reminder to go there and not just to kill time on Black Friday.