BJ's Wholesale Club

Store has everything.. none of the workers are customer service Friendly... They dont greet or thank you... They dont acknowledge customers... If u need any help in the stores you won't be able to find any employees on the sales floor.. but a decent store... Mostly self checkout... I would recommend

There is obvious reason why people pay premium to Costco membership because when you have coupon deal on BJs, you are sure that you're not going to find that item check the photos of the empty shelf

This is the worst BJs in terms of customer service. I think I understand why people pay so much for Costco. We entered at 645 and were told that BJs closes in 10 minutes. Understandable. No problem. People want to go home. It's announced on the speaker at 6:46 and then at 6:48. At 6:49 we are followed by an employee and told that the registers are closing so we have to hurry up you cannot close all the registers before customers check out. So, we go up to pay. It is chaos, not because of customers, but because of the woman in charge of self check out is rushing customers and telling them to come pay at self checkout when she doesn't have enough registers open and tells us "We are closing. I only need 3 registers open" but you told 5 people to come pay at self checkout...? If you are in a hurry to go home, don't create chaos. The only bright moment was our cashier Dave. This BJs needs to train their employees on customer service or it's not going to last very long and people will either travel to another BJs or stop going all together.

This has got to be the most mismanaged store in this area. No matter what time of day you go there, there is a line wrapped around the store waiting to check out, see photo. That is because there is only one or two cashiers working at most. The rest is self checkout, which an unusual amount of people seem to have a problem with. Was there today around noon and waited in line at the deli, for 30 minutes. People ahead of me said they had waited as long as 40 minutes as there was only one person working the deli. Every other store in this area has gotten their stuff together. I don't know why BJ's cannot.

Just picked up a mobile order and Cody was beyond helpful , I made a mistake and got the wrong size and he happily went back and exchanged it with no fuss . Thank you

Deli is supposed to be open until the store closes but they always close an hour or more before the store does. I always have to go to the front of the store get someone to go back and tell them to stay open. It's such an inconvenience.

Shopping here for years, store is neat, clean and employees are very pleasantly helpful

Selection is limited and items are larger than normal but the prices are great

BJs has 5 of empty checkout isle and one with a cashier. They don’t hire checkers anymore and would rather you use self checkout. Another reason not to renew.

Just wanted to acknowledge one of your employees. His name was Brandon I had a huge heavy order and he didn't hesitate to help me get everything to the car. He even helped me load it up and he did it with a smile and great customer service. Thank you Brandon for your smiling face and positive attitude. You are an amazing person and the reason why I come to this location.