Reviews
Brought my Fait in for shaking and driving loudly and just needed new tires. Every time I call, Justin is super helpful and kind. Appreciate having a mechanic place I can trust
The crew at Sal's is great. The customer service and communication is consistent and reliable. They are thorough but don't try to push/sell unnecessary work.
A shop you can trust. Took my 05 Accord for rear drum brakes. Customer service over the phone and in person was genuine. Alex helped me start to finish, gave me an estimated price over phone and that’s exactly the time and amount it was when it came time to pay. All jobs may vary I appreciate how quick they did the work, honest work ethic, thank you Alex! Definitely recommend them.
This is a great place. I recommended them highly. They do quality work. They are honest and trust worthy. I needed brake work done. A friend of mine who knows and into cars referred me to Sal's Auto. Another shop had previously told me that I needed both front and rear brake pads replaced. I told Justin upfront that I needed both front and rear brake work done when I took the car in. However, after he inspected my car, he said that I only needed front brake. I still had 60 to 70% of pads left in the back. With what the first auto shop told me, Justin could have replaced my front and back brakes; I would never know about my rear brake. I had been with my previous shop for about 20 years. I had several brake job done there. They messed up my second last brake job. I was not very happy with my last brake job. Sal's Auto did a good job on my brake. I can feel the difference in improved brake performance. I am coming here from now on.
Okay they did a good job on my car except now I notice a rattle noise, but got my car back to me fast which was awesome. And they changed the price 3 different times! I understand this happen you got to get a new part at different cost w.e the issue is but shouldn't you contact me before you do? 400$ for an hour of work which I know I got ripped off a family member is a mechanic worked at a shop for 25 years and told me this would happen. But I needed my car back they just did a bad job before they did a good job.
Justin is very helpful in solving your car problems. Excellent customer service. They actually allow you to talk with mechanic doing the work. You don't go through a service writer.I only take my vehicle back to the dealer for warranty work. Plus, they have great coffee!
The only place to take your vehicle for service: I had overheating issues with my Chrysler Crossfire. I had a radius of less than 25 miles travel before the vehicle would overheat. Since I live over 100 miles from Wilmington, I reluctantly went to two different Dealerships both who could not fix my vehicle. I called Justin at Sal's who diagnosed what the issue was over the phone & gave me the service steps needed to tell the Dealership. The Dealership followed Justin's recommendation and the vehicle was now capable of driving to Sal's. Sal, Justin & Javier corrected the base issue that two separate Dealerships did not even identify as a problem, much less correct it. The lesson learned was next time I have an issue, I am sending the vehicle on a flatbed to Sal rather than waste time and money with less than knowledgeable service providers. If you are looking for honest folks who can correct problems, look no further than Sal & crew. It may be hard to believe but driving on I-95 is now a pleasure. A+++++ service & people, there are none better in my experience & I have been on this planet for a long time. Thanks & regards.
I’ve been taking my cars here for over 15 years and I’ve received nothing but the best service here. Very reliable and honest and won’t do work on your car that isn’t needed. Very friendly and knowledgeable staff. I always send everyone to sals auto that ask for mechanic recommendations because they get the job done right the first time.
Started going to Sal's Auto a few year ago and my self, boyfriend and my daughter only trust them on our vehicles. They get u back on the road in a day. Wish we know them sooner.
I was completely blown away with how kind and how helpful these men were. They even remembered my name. It was a very pleasant experience and I will not be going anywhere else for auto services as long as they are in business.