Blacker's Complete Home Furnishings

I purchased a leather creme colored chair at a private sale in Idaho Falls. I was told by the salesperson the chair would be shrink wrapped for pickup. I was also told that they would condition the chair, which added an additional $80 the sales price. I was provided a leather maintenance kit with my sales slip. However, black finger prints were on the back and sides of the chair when I got it home. The chair was not shrink wrapped when we arrived to pickup the chair. In fact the individual informed us that they haven’t used shrink wrap in the last two decades and the buyer had to provide their own cover. They did provide a large lose bubble wrap that covered the chair for transport home. This discussion point should have happened at the time of sale and not discussed in a condescending manner with the customer during pickup. I give my most recent purchase with Blackers in Idaho Falls two stars because the leather condition kit at point of sale successfully removed the black finger prints. I now doubt if the $80 conditioning ever occurred. This wasn’t my first purchase from Blacker’s furniture but this will most likely be my last. A store representative contacted me about leather conditioning of the chair after reading my post. She arranged to have delivery drivers stop by upon completion of a delivery in the area. The delivery men did stop by and applied a leather conditioner to the new chair. This process took less than 10 minuets. I appreciate the additional effort taken to ensure the leather conditioner was applied to the chair. Therefore, my recent purchase experience was definitely softened by the additional effort make by Blacker’s to ensure my leather chair was protected. I have changed my ranking from two stars to three. The interface between the warehouseman and the customers at the time of pickup can not be undone. I cannot give a better rating for this purchase experience.
3 8 years ago (13-11-2017)

Great service, asked what what kind of furniture we were interested in and showed us several that met what we wanted. They didn't push us to by higher priced items or items we didn't need. Worked on prices to give us the best deals and delivery service with hauling away our old stuff. People were super nice and friendly.
5 8 years ago (29-12-2017)

Great experience today finding a couch with a picky husband! Tracy helped us find what we needed and stayed late to help us order a certain fabric and do our financing. 😃
5 7 years ago (28-05-2018)

I needed sheets to go with my new king Serta mattress. They texted me when they came in — they are so nice, made of bamboo rayon — and the quality seems great for the price. Thanks!
5 7 years ago (21-02-2018)

Recently did a special order with Blackers. I’m extremely happy with the seamless service and delivery. Michael was great. We ordered Lucy by England Furniture and are super pleased with it. 100” of yummy buttery-soft leather in the prettiest cognac color. ❤️❤️
5 8 years ago (29-10-2017)