BMW Portland

I was discriminated by Rob Rogers and Sean their service advisor.Their service advisor asked my husband where his accent was from. I came in to service my vehicle and this dealership tried to sell me new tires and wheels that cost close to $5,000.00 on a vehicle that has 17k miles I asked the manager to send me a video of the bent wheels and he refused to they tried to get money out of me and not fix the actual issue which was a noise coming from my steering wheel and not the wheels. I have been in the car business and I know everything there is about cars, so there is no way a service department can scam me!!! I scheduled another appointment to take it in to have another technician look at it and possible drive with me so I can point out the noise. Today I took the day off work drove down to BMW of Portland only to be taken into a room where Robert Rogers signalled me out looked at me and started yelling and kicked me out of the premises and said he refused service. This is a dishonest dealership and they were racist towards me for being Ukrainian. Their loaners are dirty and their customer service is worse then going to a used car lot. Steer clear!

Excellent customer service in both sales and service. Today I was here for maintenance and I appreciated each person who helped me through the process, from the gal who scheduled my service, and then Daniel who sat down with me and listened to my concerns and finally to the lady who helped me with my loaner. Every single person I encounters was pleasant. Thank you Portland BMW!

I bought a 2023 x7 on the 14thBut only the next day I found out that the ambient light in the car didn't workThe staff told me it might be fixed one dayThe next day they told me it wasn't fixedAfter two weeks I asked the repairmanThey told me it would take another three weeks for the parts to be ordered from Germany. I asked him if the parts could be repaired after three weeksHe told me not sure and If the ambient light still doesn't work he needs to reorder additional parts from BMW. I asked him how long it would takeI was told my car is new in 2023 X7 and they can't order it at the moment and he doesn't know when it will be available. My new car just had problems on the second day and for two weeks in BMW they didn't do anything. None of the staff can handle thisThe car salesman asked me to find after-sales serviceThe after-sales service staff asked me to find a manager to deal with the problemI think the interior of the car is made of plastic, and repeated disassembly may cause abnormal noiseSo far no one can give me an answerEveryone shirks responsibility from each otherI'm a good-natured person, but I can't stand itNo one is willing to take responsibility for this, should I just think it's my own bad luck? I really regret not buying a new car at kuni

My Service Advisor was Sean. He took care of my vehicle and let me know everything that was wrong with it as I didn’t purchase at Portland BMW. He made some recommendations and my vehicle is in perfect condition now. I am very pleased with the service and glad they were able to provide a loaner vehicle as it took a while to fix the issues. I will definitely return for maintenance services. Thank you Sean for the great communication and going above and beyond!

I live in the Seattle, found a car and asked if it’s possible to put a non refundable hold on it until I come down to Portland Saturday or Sunday. Was told me they do not do that. They only hold a car for time of travel … that means from the time I leave Seattle to Portland. My credit is definitely not an issue. I have Purchased all 5 of my BMW’s and never had an issue. Tacoma BMW held my 2022 for two weeks- waiting for my home refi. I put 1k down. So I know it’s not BMW thing. Any a bit surprised in this time we live in you can have cars delivered to you without leaving your home that a hold deposit is out of the question. Side I remember there was a time companies wanted long term customers. Now it’s all about the quick one and done with no outlook on tomorrow. Just my two cents

I'm sad to have to write this review, because in the 3 years since I've been a BMW owner, I've previously had good experiences with BMW Portland. Unfortunately, their service department has really gone downhill in the last year or so. Most recently, I took my i3 in for a brake service and a vehicle inspection. What was supposed to be just a $299 service ended up being over $3710 in needed repairs, and they tried to add on nearly another $1k of unnecessary repairs like replacing the 12V a year ahead of schedule, and trying to charge me $299 to replace the cabin air filter. On top of that, they removed the screws to inspect my cabin air filters, but did not put the screws back on so now I just have a loose cover panel in my vehicle. What really infuriated me however, is that they emailed me a 20% off any service coupon up to $200 value that was the reason I took my car in for service. It was valid at the time I took my vehicle in, but because they took so long to make the repairs 11 days, the coupon expired while my vehicle was in their possession. When I went to pick up my vehicle, my service advisor said he would have to ask the service manager if he could still accept the coupon since it was expired – even though I presented it when I dropped off the vehicle and it was valid at that time. The service manager refused to honor their own promotion barely a 5% discount off the total repair cost, and just kept talking in circles about why he could not and would not honor the coupon. In business, you don't just say "no, I won't do anything for you" – especially on a repair cost this high. He could have at least tried to work with me and said I'm sorry I'm not able to honor this [their own promotion], but I can do this for you... This was overall a really poor experience, and the service manager was truly unprofessional and dismissive. It's sad, because my previous service advisor had always taken really spectacular care of me in the past. I just purchased another BMW elsewhere and had planned to take it to BMW Portland for a vehicle inspection after this repair was completed, but based off this experience, I will not ever return to BMW Portland and will discourage others from allowing them to service their vehicles there also. I will make the drive to Kuni BMW or even Salem BMW gross just to avoid the poor service being offered by the current service manager. I really hope that the general manager is reading all of these recent 1-star service department reviews, because for every one that is being written, I'm sure there are countless other customers who are experiencing similar, terrible customer care or lack thereof.

We were interested in the BMW IX. After a test drive we ordered the electric vehicle. The sales team were professional, courteous, and answered all questions appropriately. The vehicle is gorgeous and handles excellently has one might assume from a BMW, it has multiple safety features. On a personal note, I like the uniqueness of this vehicle. I believe there will be many more on the road in the near future.

Jesse is great ! A Very friendly guy for sure ! He walked me through my cars check up process easily and efficiently! We discussed what my vehicle needed and the prices were quoted n we’re upfront ! No surprises ! He was very professional and took care of me n exceeded my expectations n made me feel important ! I highly recommend BMW of Portland !

I just wanted to acknowledge Portland BMW as a whole because every single person that is employed there has immense great qualities about them individually and of which makes for a spectacular stellar quality of excellence in what ever department there are serving. That's what makes for a great experience being a customer. And I so gratefully just want to say thank you so much for you guys! Great job!

People/employees that work here are good people, however the management does not possess the power for simple problem-solving. When I scheduled a service two weeks ahead of time, in June it never occurred to them to order the parts ahead of time, or even present me with the option to pre-pay for the parts, leaving the car in service for 9 days!! For a simple one hour glass replacement, their incompetence and over look stole precious time that I would have spent with my daughter we normally pick our dog and we all spend time together. I work Out of state so this time that was stolen cannot be replaced.