Burberry

The most unprofessional experience I’ve ever had at the Burberry store. All the two women at the store were very unpleasant! Nicole the general manager should be fired. A person like this should not work at a luxury clothing store especially at Burberry They refused to accept my shoes for exchange because they had a little dust. I only tried them at home and never took them outside. They are just like they were at the store when I bought them.

Staff has no idea what they are doing! Came in for a simple return. Had all items and recipes yet they still managed to return the funds on the wrong card! How?! Blamed POS system for it taking over an hour to process transaction, something about "communications". Then once I noticed and spoke with them about the funds being returned to the wrong card now I have to wait for Michael the store manager to call me back to resolve the issue that should of never happened in the first place! Keep it simple if going here, know what you want and hope you don't ever have to return or exchange.

I have to update my review based on the experience we had post after my original visit. After purchasing a scarf and coat the coat required alterations estimated at two weeks. 1. I never received a call notifying me the alterations where completed, after waiting three weeks I had to call in several times for an update 2. I never received a card or follow up email thanking me for my business 3. I informed Jeremy of this and he had taken the wrong phone number and address. That the thank you cards and phone call notification when to the wrong person. I do not think we provided the incorrect number / address and Jeremy was all excuses when responding. I thought that he would eventually correct this by sending another card or something to let my wife know her business is appreciated and make her feel special. This is why you shop at a luxury department store like Burberry, but it has been over a month since and no follow up. Original review: Top quality service as one expects from a prestigious brand such as Burberry. Give yourself the best experience and ask for Jeremy.

A very very respectable British brand founded in 1856 .It sell luxury aperral and accessories . It is famous for it's Cashmere Scarfs ,trench coats iconic checks . There Customer service is great .The sale staff will generally walk you through the store so that you can pick and choose what do you want .They have 5 floors of clothing,bags and more.

I just bought a trench coat from them. However wasn’t really sure about the size as a size smaller wasn’t available in the store mostly 34 US isn’t available in any design in the store and the size I bought was a tad bit boxy near the torso and waist. So went in for suggestion and styling advice and to see if I could tailor it to fit my needs. A sales associate took me in, named Jeremy, offered advice and he was fantastic. I commend him for the expertise in the area. I also appreciate that his goal was to ensure that I was satisfied with the product. Not many people do this. He was excellent at offering styling advice and I appreciate this a lot. However, he was getting irritated very easily by my questions. He was helping, but making it look like he was dealing and tolerating a bad customer. At some point he even said ‘may be trench coat is not your style’ ‍. Not sure what he meant by that and why was he getting so irritated by me very easily. All I was trying to do was to see if I have options where it fits perfectly in the shoulders and tapered down through the torso and waist so I could swap the current one with something that fits my taste. Apart from that, when I was trying to tell him that the wool cashmere coat fit me well and trying to ask him if I could swap this with that, he misunderstood what I was trying to ask by cutting me off in the middle assuming he knew 100% what i was going to ask, and kept on repeatedly telling me that the wool cashmere fit me because of the fabric, like 5 times also showing a bit of peevish behavior while doing so : of course I understand it’s due to fabric! I would have appreciated if I was given a chance to expound on the question if he wasn’t clear. All I was trying to ask him was if i could swap the current one with wool cashmere one. Not sure he had any issues with me in specific! Shouldn’t have, as I was seeing him help me for the first time. Someone else came in and he was nice to them and he even offered him water too! Lol. Anyway, may be it was a long day for him and a bit tiresome. I mean I didn’t say he wasn’t being helpful, he did help and throw in right styling advice, which I appreciate to the core, and he also called in the tailor and she advised me the same and hence validated Jeremy’s advice, but I just felt he was getting irritated easily when I was asking questions and was forcing himself to be nice to me. Something that I don’t expect from a brand like Burberry at least.

The experience of this store is unlike any other luxury store in the boston area. This stems from the design of the store, there are 5 floors. The ground floor has scarves, accessories, and some bags. The 2nd and 3rd are womens, with one being formal and another being casual. The 4th floor is mens formal wear while the 5th is mens casual wear. Breaking it up into multiple floors makes each floor an unique experience. I havent ever seen more than 3 customers/groups of customers per floor, it is not uncommon to have an entire floor to yourself, sometimes even at peak times. There are always plenty of people to help you when you walk in. While you can browse by yourself past the ground floor you'll usually be brought up in the elevator with an associate to help/guide you but also to pull items in another size that aren't out on the floor. All of the staff I've interacted with were very nice and always willing to help. Additionally, some of the associates speak Spanish while some others speak mandarin or cantonese.

Terrible designers for the 2016 Fall Collections and models that make you laugh for a change. Doesn't look expensive or tasteful at all. Large shoe buckles. Funny handbag shapes. I can't remember the outfits and I walk past this store every day to get to the library.

Burberry clothing is stylish, upscale and classic. If you're a fan of the brand, you're in luck. While many cities have small outposts, this Burberry is quite large and even offers two floors of clothing for men. Men enjoy the 4th and 5th floors of this old Brownstone building where there's a floor for suiting and tailoring and another for jeans, shirts, shoes and more. And of course you'll find many of their classic and well known trench coats. The staff is friendly and of course helpful in finding sizes or calling for the tailor where all tailoring is complimentary.

I come in here whenever I’m in the area and I’m always pleased with their level of service. When you walk in, a sales member will walk with you through the store so you can choose exactly what you want. They have 5 floors of clothing, bags and more.

I shopped here from time to time and sales representatives at the store were always nice and helpful. They also have reps who can speak both English and Chinese, making it very convenient for Chinese customers to shop.