C. Baldwin, Curio Collection by Hilton

This modern hotel is conveniently located in the heart of downtown Houston. The interior decor is gorgeous, interesting, and different. I feel the photos don’t quite do it justice. From the moment you drive up you’re greeted with valet parking, the staff at the concierge desk are all friendly and knowledgeable, and the bell hops are incredibly thoughtful and helpful. The rooms were gorgeous and clean. We opted for a corner room with floor to ceiling windows and a gorgeous view of the city. We also received a daily food/drink credit with our reservation. We didn’t get a chance to try out the restaurant given there is just so much Houston has to offer in the area but we heard the food was good. We did use our credits at the bar for adult beverages and were big fans of “Como La Flor”. Overall, I really enjoyed the stay at this hotel and look forward to staying again for our next visit.

This hotel was fantastic. The digital check-in worked, and the valet crew was friendly and helpful. We were never harassed by the staff. Excellent downtown location, close to the park and speakeasy/dining options. The hotel's coffee shop and restaurant were excellent. The staff in all regions and at the hotel were outstanding. They truly look after you. The rooms were also clean and peaceful. If you have the opportunity, I strongly advise you to visit and stay here. We did miss out on the bar because of our schedule. But I've heard nothing but positive things about it. They offer a fantastic whiskey collection.

The hotel was beautiful and esthetically pleasing. The employees made everyone feel welcome from the very arrival. Rafael immediately came to help us with our bags when we arrived on Thursday afternoon, and helped us with our bags upon leaving on Saturday morning. The hotel was booming, but never felt overwhelming. The room was gorgeous and we had the best view. They had bicycles for rent, and a close park that we could ride around! Overall, we will definitely make a trip back and hope to stay here.

This hotel definitely deserves the mediocre reviews they keep getting. If I had to sum up the issues here it boils down to a total lack of attention to detail. The lobby is designed to be trendy/cool with ample space for a variety of activities but the music is borderline deafening at all times so good luck getting any work done. Looking for a bottle of water? Good luck with that too. There is no water in the rooms, the vending machines were empty on multiple floors, the store in the lobby is only briefly open, and there is no where in walking distance to get anything. Next up, the water in the bathroom. Weird problems abound – the shower takes forever to heat up and then drains incredibly slowly, while the toilets do not seem to flush. Hoping for well trained valets? Those are also missing! Multiple times we witness cars block both lanes such that no one could get in our out. What an incredibly disappointing place to stay under the Hilton brand.

Last month my husband and I had an unexpected kid-free! night to ourselves and excitedly booked a room at this hotel for a little Christmas getaway. At check in, a friendly receptionist told us that the main bar/atrium area was closed due to a private event, but we could still check out the restaurant for dinner which I was a bit disappointed but understand that hotels sometimes have these kinds of events. We went up to our room and noticed we were only given 2 hand towels and a washcloth for makeup removal, no bath towels, washcloths or bath mat so we called to request some be delivered while we were out. We headed down to the restaurant and were told they were completely full for the rest of the night and we would have to go elsewhere. Room service was also an option, but our corner room had a small table and only one chair, so unless we wanted to eat on the bed our room was not very conducive to eating a nice dinner together. We walked through the cold and wind several blocks to a neighboring hotel to find food. We got back to our room and had 2 bath towels left for us, but nothing else. It was late so we just managed with no bath mat or washcloths I thought maybe no towels was a thing here or something?. I also really didn’t like the large toiletry bottles and countertop containers, kind of grossed me out thinking of how many people before me had touched or potentially tampered with? them. Overall I felt like our experience at this hotel left me feeling very disappointed and really affected our private night away together. I so wish we had stayed at a different hotel where we would have been taken care of a little more and not felt like we were just paying for a bed. This wouldn’t be that bad if you are seeking a bare minimum hotel experience, if you’re just looking for a quick overnight and all you need is a place to crash. But it definitely is not a “fun date night away” kind of place. At least it was not for us.

Beautiful hotel, well designed and located…but the standout star of my visit was GM Chris Niederschulte. An unfortunate series of events threatened to impact a key business trip where I was set to meet with important clients and attend a large event as a representative of my company. I won’t go into details, but it’s important to note that the professionalism and empathy I witnessed in Chris are an example of top tier hospitality. This is a GM who appears to be an actual good guy, who truly cares about the guest experience. That makes all the difference. The hotel is well designed, modern, trendy. The beds are comfortable, the AC runs flawlessly. The rooms are spacious. The bar area had great food and drinks. Top notch hospitality from everyone - front desk, valet, bartender, bar manager, you name it, they nailed it. With Chris at the helm, it’s not difficult to guess why. Will be back and will recommend that my company make this a preferred location for all our business travel bookings.

When I got there the receptionist at the front was busy. Cool, I waited about 10 minutes before anyone else came by to greet me and check me in. I was kind, respectful, and once I was greeted. The gentleman was very kind also. Now, I understand there is self check-in but I’m old school. I like to get to know the staff and be greeted. That’s not the reason for my 3 star score. Once I got to my room I started sneezing and having allergy issues. The morning of check out I noticed the vents had, what looked like, mold build up. I’ll attach photos is possible. That upset me and I let the staff know. As far if anything has been done about it. I’m still not sure. Overall the restaurant and bar were spectacular! I would definitely come back here for drinks but I don’t think I’d stay another night.

My stay at C. Baldwin was great! The lobby smelled good, the decor was beautiful and my room was clean and had a great view. The hotel staff were kind and were available when I had questions. A huge shout out to Rafael, for going above and beyond with great customer service. Highly recommend.Rooms: 5/5

Stayed here for just one night and it was a decent stay. The hotel room was a nice size and had a nice view of the city lights. There were a couple of issues I had with the room, first, there was not a coffee maker in the room which was very strange and upsetting for us since literally all other hotels have coffee makers. There was a "beverage cooler" in our room that only kept things room temperature so it didn't really make sense. The vent in the room was quite dirty. Another issue I had was that valet parking was $45/night and you had no other option. I'm aware that this is a common fee in Houston but it is still tacky regardless. The other issue was the $20-$25 "resort" fee we were charged that we were told covered wifi.. It's 2022.. you can go to motels and they give you free wifi so I didn't really understand for the price of this hotel why there were no amenities.. There weren't even individual toiletries in our bathroom.. just full size bottles that all guests can keep re-using which is very gross and unsanitary. Overall, I guess you only stay at this hotel for the views/location, not for much else.

The room size, beds and our view were great! The service, however, was possibly the worst I've experienced. Not one person from the front desk ever welcomed us or showed any hospitality. The communication between valet, room service, and the front desk was non-existent. We requested an extra blanket and pillows from the front desk and were brought sheets. Another time, we requested bath towels and got small hand towels. When calling down for our car to the front desk, it was never relayed to the valet. which led us to wait over an hour every time we got our car. The front desk seemed irritated every time we spoke to them. We were incredibly patient and don't like making a scene or complaining, but this service was ridiculous, especially for what we paid for 2 nights. We've had better service at a Holiday Inn.