California Family Fitness

Hi, I am a member of midtown calfit California. . I am very dissatisfied with the customer service that I was provided . At first I wanted to try out the gym and see if I would want to join or not. I was very clear that I only wanted a trial. I was talked into joining a yearly contract and was informed that I could cancel within 1 week of joining with no issues. During that week I went to customer service and asked to cancel. They asked me to continue my trial and they can switch it to a monthly contract. I took their word on an honorary system and agreed to their preposition. This was several months ago, and unfortunately my membership was never switched to a monthly contract. I have passed by the gym and spoken to customer service at least 5 times to deal with this issue and nothing was ever done. I was always given an excuse that the person responsible is not there or that person never followed up. In addition to my visits I have also called over the phone multiple times with no resolution of my issue. At one point one of the employees at Cal Fit felt sorry for how I was treated and informed me to go through the corporate official complaint venue. In addition to this very frustrating issue, I was charged more on my account that what should have been charged. I was informed that as a UCDavis employee I would pay a certain amount but I was charged more. When I went to the club to inquire about this issue, I was told it was a mistake and we will try to correct it.This was never corrected. Unfortunately my membership was dealt with in a very unprofessional way and I would like to END my membership immediately. Cal Fit is supposed to have a good reputation but unfortunately I am very disappointed with the service I have received.
1 7 years ago (25-03-2018)

Ok, so this is very suspicious! I left a review last night regarding an awful phone call experience with a head Manager within the Corporate office about an attempted theft inside the Laguna gym, the review is not showing up! This truly makes me believe that my gut feelings about a hush policy regarding the amount of theft going on is true!! The female Manager that returned my call seemed hell bent on getting the employee's name/ description that shared with us that we we're the 11th left that had occurred in 1 week, as well as blaming my husband for the situation. I am working diligently on obtaining contact information for the owners of Cal Fam Fit!!!!!!!!! I will also continue to post this if it continues to be removed!!!!!!!!
1 7 years ago (23-01-2018)

California Family Fitness does not care about how their customers feel neither do they try to fix any of their issues. I have been in battle to try and get my online account issue fixed for a month now and no one seems to be able to help. I went into my branch and was advised to contact the Corporate Office to have the matter resolved. I contacted the Corporate Office and kept getting the run around in the Operations department. First off, it's impossible to get through Operations. Why even bother having a phone line that no one picks up. My issue was escalated from Correy to Summer (Manager) and she had thought that she took care of the issue but she did not. I left a voice mail to hear back from her and still haven't heard a word. My issue is still unresolved and would like a call from senior management. If this issue is not resolved then I will be cancelling my membership.
1 7 years ago (06-09-2017)

Have been a member almost a full year. Only 2 months did I not have a billing problem out of all that time. Some one somehow made me a second account and they charge me yet refuse to refund the money! They claim that they will credit my account but the credit is never applied! I'm going to corporate tomorrow to demand a refund
1 7 years ago (01-10-2017)

They suck all they want is your money!!!! And I would give them no stars but you have to give at lease one to leave a review. You guys suck!!!
1 7 years ago (16-11-2017)