Capital One Bank

If I could give Capitol One on Canal St. a moon zero get it? not a star. I would today. There were 4 ATMs and only one machine gave money. People were patient but today was the worse. One lady was standing in the line because there is no outside ATM for after hour service. On top of that, this is parade season Mardi Gras time man. People need access to their money. It is not like there are ATMs in every store to compensate for the Bank’s defect and deployable after hour customer service. Capital One, I have been a customer for almost 3 decades. You have no problem taking my money but getting it is not so easy. Just tell me why in is this day and age are we having this problem? Tell me why is this constant problem? I know why; because no one cares.

Polite, speedy service here. I was in and out in 5 minutes. If you notice, the complaints at this location tend to come from the privileged types.

I'm not surprised the bad customer service reviews go back several years for this location. If you need a letter from the Treasury for verified for tax purposesEFTPS, find another location. They don't notarize at this location, and they refused to write the one sentence on my form verifying their lack of notary public that the EFTPS customer service requested, because they, "don't write letters." They signed it before telling me they don't notarize, and they also didn't offer to locate a branch that does notarize. The 2.9 rating makes a lot of sense, considering the first person that approached me had to be dragged by another coworker to make a simple phone call to verify their policies on "letter writing". This would have been one star if not for said employee who made the effort to persuade the main person I dealt with to make the call.

This place is worse than the DMV. I don't understand why anybody would voluntarily bank at Capital One.

If I could give this bank zero stars I would because that's the amount of customer service or respect I got after banking with Capital One for over 10yrs and having 5 accounts with them. Management was just plain rude and unwilling to help at all so I closed all my accounts, walked across the street and opened a new account at First Horizon bank who were more than helpful in addressing the banking issue I was having. I will NEVER bank with Capital One again and all the reviews of how awful Management is at this branch are 100% justified.

I was misinformed by one of the tellers regarding a deposit I made within the bank. When I went to clear up what happened and hopefully get a resolution the manager Michele had a rebuttal against everything I said instead of taking responsibility on behalf of the teller and tried to defend the company’s policy so heavily. There was no service recovery at all, no acknowledgement of the problem, no resolution and no apology first hand when addressing my issue. Manager was defensive against everything i said and the bank clerk handled the situation a lot better than she did. I truly got an apologetic vibe from the bank clerk and she did everything possible to handle my problem even though it was no way around the situation. Even speaking with capital one’s customer service, the manager acknowledge the mishap on the bank tellers end which the manager in the actual bank did not do. After my check finally deposits I will be leaving Capital One and going to a better bank.

The customer service at this branch is abysmal. Their ATM ate over $500 of mine and they couldn’t care less. I asked to speak to the Branch Manager snd she came out with a smug smirk in her face and was just as unhelpful and rude as the teller. When you manage a bank branch, treat your customers who just had their money stolen with more care and concern instead of being rude, unhelpful, and downright dismissive. I live right down the street and will drive out to Metairie before I return to this branch.

Today I went through the Commercial Line at this Capital One Bank. My teller was Zianithia and she was truly AMAZING! Normally I wouldn't even go as far as to write a review but this city is seriously lacking good customer service. When you find someone who not only is good at it, but exceeds the highest expectations as far as customer service goes, you have to let people know. She was so kind and helpful. Although our interaction only lasted 3 minutes, at most, I was touched and very impressed. I hope this post reaches her so she knows just how amazing she is! Keep it up Zianithia & Capital One.. You are very lucky to have her!

Don’t use this branch. Third and last bad experience today. TL;DR banker knows we are in a rush, takes her sweet time helping us, including arguing with two other customers. Didn’t respond well to be reminded that we are in a rush. Just don’t use this branch.

I experienced an error during an ATM transaction. I phoned capital one on site and the matter was resolved immediately.