Chase Bank

We can never get the branch on the phone, it goes directly to the 1800 number. Really horrible customer service. They very easy close down your online banking and then you have to wait on hold for at least an hour if you get through at all. Then be prepared for the gauntlet of vague security information you better promptly give them. Old addresses and phone numbers. It's so horrible, I finally changed to a local FCU and I wish I would have done it much sooner. The customer service at the branch is good but you have to deal way too frequently with the 1800 customer service, which wastes your time and makes you feel like your business really doesn't matter to such a big bank.

Do NOT use this ATM!!! I deposited $1380 and this atm crashed and just took my money. Chase wouldn't do anything about it saying that no funds were found!!! Like where did the money go??? Seriously the worst customer service and bank refuses to look into it.

The first time I called THE MANAGER told me they were to busy and she was going to transfer me to the customer service line. Ok cool. I talked to them and they helped me but said I’ll still need to talk with someone at a branch. So I called back and the person who answered the phone was this decision is up to the branch manager and like I can’t help you with that so I asked to speak to the manager. That is when this person said with an attitude I am the branch manager.. NEVER AGAIN. I can’t she still has a job..

The way the employees treat people at this location is out of this world horrible, every time we are dealing with personal and business account it ends up not being solved nor lack of incentive to do so, well, a company is only as good as the management. Do yourself a favor and call in instead to Chase customer service, hence that's not existing at this branch.

The worst customer service imaginable. The woman who answered the phone on 2/18/22 at The Harrison location was rude and disrespectful. refused to answer my one question, hung up on me And then ignored all of my calls afterwards??? Who does that AND WHY? I Was just trying to figure out what info I needed to bring to start an account. Guess we will never know DO YOURSELF A FAVOR, go to another location if you have to go inside. I still love you chase bank HARRISON AVE, but not your employees

Five business accounts and close to $1 million run through my Chase accounts annually and they still treat you like dirt. Replacing live tellers with machines. Sorry Chase. We're going to have break up.

Online said this branch is open to 1:00; sign on the door said new hours—closing at 12:30. I got there at 12:07 and the branch was closed. Doors locked. Someone did come unlock the door to accept a package from a postal worker, but then locked the door again. Not a happy customer today.

Small/medium business sized business. Been a client of Chase and Joe Henican for over half a decade now and have had dozens of other bankers approach me asking for me by business. I shrug them off because of the support Joe gives me, 5 stars isn't enough.

ATM ate $50 of mine and have to go thru a hassle to hopefully get it back. Drive thru said they closed at 6 but tellers were refusing to answer at 5:20.

I am well-pleased here! It is a bank, so my expectations are not really high. Nevertheless, I am well-pleased; they are pretty warm, friendly, and helpful!