City of Columbus - Water, Sewer, and Power

HORRIBLE SERVICE!!! All around HORRIBLE! Customer service representatives are rude and lazy at handling requests in a timely matter. Online services is VERY disorganized. Field servicemen are not professional or care about letting home owners know they are on the property. (That’s a service that needs to be changed immediately. This overall service should be it least known to the home owner when this company is on the property). Supervisors & upper management have NOT done anything to make phone payments easier for the customers. The automated phone payment has been terrible for years. Overall, I’d rate this Company a 1/2 star if it would let me. The 1/2 star would only be for the water that actually comes into my home. Whoever reviews these reviews hopefully does their job and remedies these problems....WOW JUST WOW!!!
1 8 years ago (05-06-2018)

If I could they would get no stars. Turned my water off while I was at work and even had a payment agreement made with them. Than when I informed them of the medical necessity. Their representative had the nerve to tell me that they couldn't guarantee my water would be turned back on tomorrow by 5pm. They informed me that all the techs are off at 5pm. So at a quarter til they told me all the techs had already returned and we're gone for the day. I'm sorry but why are they gone before 5pm? Worst customer service I have ever encountered. The other worst part is that we are forced to keep this same stupid ass service with the same horrible customer service.
1 8 years ago (29-03-2018)

I called the water company about a water leak and we established that it was a problem I needed to fix even though it was the main water line because it was on my property. They then sent me to a sight of companies they recommended that were triple A rated according to them. The company I called did not fix the leak after charging $1800.00 And after giving us the run around and months of call backs I am not sure the drain is fixed yet. When I called the water company to ask if they had a sight to register a complaint so no one else would be duped they told me they did not and that they did not make recommendations but had listed these companies as A list companies for the consumers benefit. I did register a complaint on the BBB where the company DRAINS-N-PIPES IS NOT LISTED but the water company says they have a triple A rating.
1 9 years ago (27-02-2018)

Worst customer service on the planet. It's almost like they don't have a customer service department. I have been trying to get my account closed for days but cannot get past the annoying elevator music. I'll just sit and sit and wait for an answer and nothing. When someone does answer they don't listen to anything I say and just transfer my call to another department who will not help. Even had a rep just flat out hang up on me. They are the worst, don't expect help.
1 9 years ago (01-03-2018)

Can't get service to turn water off due to main break in water line from the street to the house. Front yard is flooded. All lines busy or on hold. Terrible!
1 9 years ago (19-12-2017)