CityMac

This is the second time we have used City Mac and both experiences have been great. Honest about repairs and quick turnaround time. This most recent issue with our laptop was a "quick fix" and was resolved At no charge. We will use again although we always hope we don't have to!

Brian and the staff at CityMac were great!!! My poor 7 year old Mac stopped working. They are checking it out to see if it can be repaired for me. I’m the mean time they were a great help to pick out a new MacBookPro and load my hard drive on it the same day. I live two hours away and needed it for work. Great job guys!!! Thank you!!

I’ll start off by saying, AWESOME service from CityMac. These guys are funny and professional. I dropped my phone down a flight of stairs onto concrete, saying my screen was broken is an understatement. I came in to CityMac early in the morning and had to work late so I was gonna pick it up the next day. I surprisingly got time off work early instead and came by right before closing time to see if there was any chance my phone would be done that day. Turns out, it wasn’t but they knocked it out so quick and did such a fantastic job. Major kudos to the guy in the back who finished my phone with such late notice. Absolute lifesaver. I have apple care and I only paid $30.00 out of pocket since it was my first repair. Highly recommend this location, thanks CityMac!!

Great service. First visit the tech spent at least 30 min with me trying to get my “old” Mac up to speed. It helped there’s only so much you can do. No charge of course. When I went back for a new machine I was directed to a refurbished Mac and saved a bundle. I’m a very happy guy. Got everything I need thanks to all of you at CityMac.

The best experience ever! Very helpful staff and they always put the customer’s need in the first place. I came to CityMac for repairing my MacBook Pro. The technology specialist, Bob, helped me contact apple to discuss the warranty issues and I came out free of charge! It saved me more than $800. I can’t be more thankful for their help!

I work for the IT Operations team in a mid-sized not-for-profit company in Portland. In my job I manage about 200 Apple devices. Apple, in my opinion, does a very poor job of supporting business clients in their Apple Stores so I’m dependent on responsive, trustworthy vendors for support. CityMac is the company I trust. When I bring a device in, I already know what the problem is. I need to get in and out quickly, I need repairs done quickly, and I need to trust that they are doing quality work as economically as possible. CityMac hits the mark every time. The best example I can give of their commitment to customer service actually involves a repair that didn’t go well. I brought in a three-year-old MacBook Pro that had a bad connection in the display. That machine was scheduled to be replaced in the next fiscal year so I wanted an estimate and to check our book value before I committed to the repair. It ended up being a close call but I opted to replace the display. When I picked up the device the tech told me that he noticed that the battery was swollen. Replacing the battery/top-case pushed that repair WAY into the red on our books. When I questioned the judgement of replacing the display on a machine with other problems, the tech offered to escalate to a manager. Two days later, I got a call saying that the MacBook Pro was ready to pick up—with a new top-case—no charge. It’s kind of ironic that they have done dozens of repairs for me without any problems, and this repair ended up being the one that locked me and my company in as loyal customers. Not only do the have me for life, they got an evangelist to sing their praises. Great service, guys!

I am not a frequent customer, have been to your business at the location on Whitaker and also twice to your new location on 122nd. Every time I have been to CityMac I have always left feeling like I have be treated with honesty and respect towards my limited computer knowledge. I have been offered upgrades and explained how they would benefit my system, but never have been pressured to do so. Due to the attitude of CityMac when I step up to a newer laptop I will purchase it from CityMac. Also any eternal devices will also be purchased from CityMac.

Expertise, value, honesty, and thoughtfulness are the specialties of this shop. My partner’s MacBook Air started struggling after I exposed it carelessly to a misty Portland spring morning. They diagnosed what was going on, tried some new parts, and when those parts didn’t help, they offered to ship it to Apple headquarters for more intensive surgery. Although they thoroughly ran several rounds of tests and tried new parts a logic board, in particular, they charged me nothing. I am so grateful for their inclusive and direct approach!

I absolutely love this place! I manage a plumbing company in Vancouver, WA and a few months ago we were in need of a new computer. Being a lover of mac, I found CityMac online. Sure enough when I called, they had the mac mini I was looking for, and the monitor hook ups that 2 other stores did not carry. The person that helped me said they would hold it for me till I could pick it up, took my card info, and held it for an entire week till I was able to make my way over there! I went back a 2nd time w/ my own macbook pro, and they were able to remove a bug I got on it over 2 yrs ago that I had tried reading up on and removing several times prior unsuccessfully. With such great experiences, I went there AGAIN to buy another mac mini, and just like my prior experiences, I was treated w/ great customer service, and they had everything ready for me exactly as I requested, prior to pick up! Not only were they courteous, but I showed up 10m to close and they still were all smiles and treated me as if wasn't an inconvenience which if you have ever gone into a business right b4 closing.. you know what I'm talking about. Overall, the staff and store manager here are very kind and educated. They also always have what I need in stock so that is great! Highly recommend

Worked with Brian to order a new iPhone. There was a delay in the expected delivery date of the phone, yet Brian kept me informed of the status, he called me, I didn't have to call and check on the status. Once the phone arrived, he set up my new phone and prepared the old phone for my husband. Brian was easy to deal with - didn't make either of us feel like we were asking too many questions. We received great customer service from Brian! We will be repeat customers.