Sears Appliance Repair

In the past I had really good experiences with Sears home repair which is why I chose to work with them again. Unfortunately this last time I called to get my washer repaired I have gotten nothing but the runaround. They canceled my appointment 2 times then rescheduled me for 2 weeks later. The repair technician did not call before he came to my house. After diagnostics and payment was done. I called Sears back and they had no knowledge of the appointment but could see that payment was made. It’s going on a month since I first called Sears Repair and still getting the run around, I’ve spoke to over 10 different people and no one has been able to answer any questions or solve the issue and yes my washer is still broken and I’m over it.

My appliances only had their annual 2019 "check up" - all were in good working conditions. Lamarr did a wonderful, professional job. He cleaned and also gave me some tips on doing prevention things that might avoid a problem. He was identified as a Sears representative - on his shirt and also on the truck/van he drove to my house.

Everything went fine, except that the person I initially talked with to schedule a repair ordered the wrong parts, which I had to wait 2 weeks to receive and have the repairman come, in which he had to reschedule for another 2 weeks later to allow time for the correct part to be delivered. In all it took 1 month to get my stove burner replaced. This was a HUGE inconvenience because we have a household of 11 people, which made it very difficult to prepare meals in a timely manner. Both repairmen were very courteous, quick and informative though.

had all 4 appliances get yearly checkup in one day, two different technicians. They ran a bit late thanks to Friday traffic and a late start in the AM. they had appointments scheduled for 8 to noon, but did not start until 9AM. The locations were not even close together, Gresham to NE Portland to Se Portland to West Linn, that's ridiculous, especially on a Friday. Once here, they were friendly, efficient and knew what they were doing.

Not pleased with sears at all. My first time every buying any appliances with them, their was miss understanding on how the new washers worked gave then a call they came out nothing was wrong at all with my washer got a bill 6 months later for $103.00 for advisory< 103 just to tell me I had pressed a wrong botton. Now they deny disputing my charges.... HORRIBLE the guy was only 5 min in my house! NEVER again will I ever buy or call for their service... -unhappy costumer

We had an extremely bad experience. We had purchased a water heater from Sears several years ago. We maintained a Sears warranty on the water heater. The water heater had to be repaired twice in a two year period. Our water heater is a gas forced air vented model. The contract repair company came to our home in about a day. The problems that arose were that the replacement heater took more than two weeks to arrive at our home. With other issues like interacting with less than competent clerical staff on the phone, we were without hot water for about three weeks total. Just imagine being held hostage to the provider of the warranty service and either just get another water heater or wait for the service provider to do their job. On top of that we needed to file a damage claim because the water heater was defective and leaked a huge amount of water onto our basement wall to wall carpeting. The carpet was ruined and Sears referred us to Sedgwick their loss mitigation provider. The person at Sedgwick took my information and told me that I would be contacted by another person to process the claim. After waiting weeks for a response, I called and left two voice-mail messages and three emails with Sean Maines, the Sedgwick guy and getting no responses, I sent Sean Maines an email threatening legal action if he didn't let me know what was going on. He called me back lied to me about a time period allowed for a response. He got me connected with the water heater manufacturer and upon speaking with the manufacturer I found out that he had sent an email to them stating that I had told him that I was not going to pursue a claim. I had never said or implied any such thing. SEAN Maines is either grossly incompetent, a liar, or both. I was furious with what he had done. I have kept my emails involving the trail of deception in this mess. I will not be buying any more products from Sears of any kind because of this experience. I highly recommend that you steer well clear of Sedgwick if you can. What a horrific experience overall.

The tech came right on time and was very knowledgeable about my machine. It turned out it wasn't a huge issue after all, but he was very helpful in explaining how to prevent the problem in the future. I would definitely recommend them to anyone who needs repair on their appliances!

My recent service repair on my dryer turned out awesome my dryer is working better then it has in some time. I am so thankful to be able have it repaired when something goes on with it with the extended service repair warranties that i keep on most all of the sears products that we have purchased for our home Thank you Sears for carrying such a wonderful warranties on your appliances