Cowboy Shop

I am astonished at the level of dishonesty I have experienced in my interaction with The Cowboy Shop. I ordered and returned a pair of boots in February, and have yet to see my refund. I have been assured by Stan every two weeks (since March) that a refund would be made within the week, and yet they have continued to withhold the $205.95 that they owe me. Unless you’re 100% positive you’re going to love your purchase, I highly recommend shopping elsewhere. I will be filing a complaint with the Better Business Bureau.
1 7 years ago (09-05-2018)

Dropped off boots to be repaired in late November. Received a commitment of not later than January 3rd the work would be complete. Called late December asking for a status and importance of meeting the 1/3 date. Was told they would try. Called on 1/3 asking if they were ready, they hadn’t been touched. Called on 1/6 still hadn’t been touched. I picked them up and will give another business the opportunity. Don’t waste your time with this shop. I suspect based upon the quality of the inventory and overall empathy towards customer service their end time is near.
1 7 years ago (23-01-2018)

Love it. They do offer engraving on their leather products and its done quickly you dont have to wait days like some other retailers they do a really good job. Has some nice jewelry. Great boots n accessories.
5 7 years ago (24-02-2018)

Besides the good quality items, I love the vide the owneroremployee is very chill and nice.
5 7 years ago (19-05-2018)

After what started off as a very stressful order transaction I can truly say Mr. Anderson came through and turned everything around. The big stressed for me was the actual Tony Lama warehouse from which the boots for my husband were shipping directly from. Apparently they would not ship to our PO Box and it's very very difficult to get mail delivered where we live (way out in the middle of nowhere where). So my boots did not ship from them for quite some time. Mr. Anderson was unsuccessful in getting ahold of me for a different shipping address. He actually had the first pair (that I originally paid for) shipped to his store and also paid for a second pair once getting my alternative address. Once that happened Tony Lama kept everything held up in the shipping hub. After lots of back and forth and a big scare on my part (from past experiences with online ordering and getting ripped off) I was so scared I was getting ripped off again, but Mr. Anderson was so patience and willing to work with me through it all. The issue through all this was actually the warehouse. I can say I am very grateful for all of his help, patience, commitment to my order and for dealing with my attitude when I thought I was getting ripped off. I would order for him ANYTIME! Plus my husband loved his surprise boots!
5 8 years ago (17-11-2017)