Reviews
I went in to get my screen replaced and my battery replaced on my iPhone 6. They had it done in under an hour and my phone looked great! The guy who serviced me was awesome. However, throughout the week I noticed my touch sensitivity was off so I took it back in today. They fixed it right away and even added a screenprotector since they had to take my new one off. Super nice, great service, and my phone seems good to go now!
I'm usually not one to ever complain about service unless something is reluctantly lackluster. I should have known when I called and asked about making an appointment that this wasn't the spot once the person in the other end seemed more than uninterested in hearing what my issue was. I still dropped my phone off to a person who made it seem as if I were interrupting their day. I left and came back to pick up my phone in an hour. When I arrived I inspected my phone and realized that the "glass replacement screen" was not that great. With if hours my screen has scratches on it. I am careful with my devices to avoid any issues so I was surprised. Later that week as I was unlocking my phone the screen came apart from the device while I used the fingerprint function on the home button. I took it to the shop the next day and the gentleman there explained that the screens they used were nothing compared to the apple quality. While I appreciate their honesty I feel the quality of customer service should be higher and attention to detail a higher priority. I now have once again a cracked screen just 2 weeks from the date of replacement, not from dropping my screen or being careless but because I continue to use the fingerprint feature on my screen. I am hoping that no one go through this experience while I regret not going to the Apple Store at the beginning of this process. I hope this is a warning to other consumers as I know that paying $120 + is about what a genuine replacement would cost. Management I know this may not be the norm for your establishment but my phone is not the only thing slipping through the cracks.
I called Myers Park CPR to fix my Note Ultra and they advised me they could order my screen if I put a deposit down and come into the office. I went to only find out they stated that there were no screens that could be order and wanted to charge $500 for a mixed color screen because they only had black and white my screen is bronze..such a waste of time!!!
I’ve found it necessary to utilize the services offered by CPR and once again, I could not be more pleased. The customer service is always stellar. I never feel like I’m being lied to, nor do I ever feel like I’m being pressured to purchase a service that I don’t need. Kevin happened to be my go to guy today and he was amazing. I had made an appointment to have my phone looked at and within moments, Kevin’s had emailed me to be sure he knew what the issue was and told me via email what he thought the problem might be. I got there about 10 minutes before my appointment, Kevin was able to look at my phone and fix the issue immediately. I was out of the store before my actual appointment time. I send everyone I know to this location or at least I tell them about it. The ones who listen to me and follow through, always come back and thank me for the recommendation. As long as I am in the Charlotte area, CPR-Myers Park will be my faves. Thanks again Kevin Rodney Duke
Tyler saved my life....which was in my Galaxy S6. I've had a mobile phone since the summer of OJ and the Bronco 1993 and I have never.....ever.....dropped any of my phones, until a couple of weeks ago. It's an older phone, which means there was much more of "me" in it than a newer phone would have. Contacts. Messages. Passwords. Photos. Etc, etc. You know the drill. I first took it to a T-Mobile store, where I showed them the severely cracked screen, and asked if he save it. The guy at that particular store wouldn't even take the phone out of my hands to look it over. He just looked at me, and said "Nope. It's toast." My panic deepened. So I found this store, CPR phone repair, where Tyler works, and HE took one look at it, and without a moment of hesitation, began looking up parts. A screen and a battery. Told me the parts would arrive in about 10 to 14 days, and he had very high hopes the phone could be brought back to life quickly and easily. Turns out he was right. Two weeks later, the parts came in, I took the phone back to him one Saturday afternoon, and two hours later he had it up and running like new!! Take THAT, T-Mobile guy who didn't know what the f*** he was talking about!! I'm T-Mobile's longest-standing continuous customer.....IN THE COUNTRY, and one of your store people just failed me spectacularly. You WILL be getting a call. Stay by your phone! And thank you TYLER at CPR cellphone repair in South Charlotte!!
Chou had my LG stylo 6 fixed in under a minute. I dropped it and the stylus poppies out. I could not get it to come out or go back in. I didn't want to break it. Chou was fast and wonderful, very friendly. Didn't charge me for it either. Thanks Chou!
I highly recommend this business. The manager was great at explaining the issues with my phone and accommodating the short time frame I had to get my phone repaired in. They seemed to really care about giving good quality service and helping out grit customers. Prices were reasonable and they were great about understanding my budget. Thanks, CPR!
The staff at Cell Phone Repair were extremely knowledgeable and friendly. They were thorough in their efforts to resolve my cell phone issue. Although they were not able to correct the issue due to a manufacturing issue, the motherboard of the cell phone was burnt and had charged me nothing, they spent time on the issue and took the time to educate me on various cost effective options that did not include purchasing any services or items from them. I would highly recommend seeing them and appreciate their honesty and focus on customer satisfaction over sales/profits.
Got cracked screen on my iPhone 7plus replaced. These guys always do a great job. I prefer this location that’s near Park Rd. shopping center. I’ve used them before and never had any problems. They’re courteous, prompt, honest and professional!
Truly a 5-Star business! Excellent customer service as they are very committed to quick and accurate diagnosis: determine if they can repair and for how much and in what time frame or if they are unable to assist but provide direction to possible other options. I was fortunate enough to have my cellphone repaired on my first visit due to diagnosis, but had the pleasure to observe two other customers receive the same stellar service -one that left her phone and the other for a pick-up of repaired phone. This is the place to go!
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