CressCare Medical, Inc.

Have to order supplies multiple times before they MIGHT be delivered. I'm averaging getting new supplies every 4 - 5 months. Customer service is uninformed and very discourteous. I am looking to switch suppliers, but unsure as to whether the difficulty of doing so would be worth it.
1 7 years ago (15-04-2018)

Terrible Customer Service. Agents are rude and not helpful. They make it difficult to get supplies which has greatly affected my health. Will be looking for a new supply company.
1 7 years ago (11-04-2018)

Worst supply company ever still waiting on them to send my paperwork over to my new supply company. Been in need of supply for a few weeks but they are so rude I don't like dealing with them, would not reccomend need better customer service. Just attempt to order and no help answering service. Called ordered my sons took a few min's from Apria's nice friendly will be switching asap ( using sons account) #unhappycustomer #neednewfilters back track; not so much the one on one + fitting).,but greetings are everything! How you answer phones & face to face greeting ( customer service).
1 8 years ago (23-09-2017)

I could not be more frustrated. Web site states they open at 8AM. I am on hold for SIX minutes, then get connected to an answering service who tells me Cresscare does not permit them to take messages for CPAP or BIPAP patients. I came here because other providers were disappointing. Now Cresscare is very disappointing. I'm in an emergency situation and I cannot reach anyone. I want to know who owns this business and why an answering service refuses to take a message because that is their instruction.
1 8 years ago (28-06-2017)

Very frustrating working with this business, I found only one person, Mike, that could help me, most others did not know what to do, or were just rude. Most of the employees were uninformed, I had repeated phone calls not returned. I especially was upset with the person in the billing department. My family Dr told me they called the billing dept. and took care of a billing issue for me, when I received a letter stating otherwise, I called billing because I was confused because my Dr told me they worked the billing issue out with them, when I told the person in billing that was what my Dr told me, she laughed at me, and was very condescending. Not a way to run a business.
1 9 years ago (03-03-2017)