Crowne Plaza Houston Near Reliant - Medical

If I could give -5 stars, I would. It’s that terrible not bad but terrible!. We showed up at the property around noon. The receptionist told us that check in is at 3pm. We complied. When we got back to check in at 3pm, guess what! There were already 50 other people who were told the same thing also showed up at the same time. To make matter worst, there were only 2 or 3 people at the front desk checking people in. In the end, only one person was manning the check-in station. We waited for 1 hour and 30 minutes. Ultimately we logged on to the Wyndham website and canceled our reservation. It was not worth it!

Would give zero stars if I could. Reserved a room here for the Garth Brooks NRG show and mine and my best friends rooms had bugs. My pillow was covered in tiny bugs and when room service came up to check, the lady told me “this is not bedbugs, these look very small.. bedbugs are BIG. This is probably dust.” And took the pillow and left. I have actual videos of the bugs clearly crawling around on every pillow and bed. No one ever came back to check on us on so I called the front desk and was put on hold for over 10 minutes. At that point I went downstairs to ask for management. The manager said “I went in there with a black light, there is no bugs”. I showed him the video of bugs clearly crawling all over my pillow and he squinted like he could not see any bugs and did not comment on it. I’m not a bug expert so regardless of the type of bugs they were, the fact is BUGS were in BOTH rooms and no one acknowledged any fault or acted like there was any type of urgency. I was promised a refund by the manager Adam but he didn’t even request my name or give me any confirmation… he just took the room keys and said he would take care of it and handed us his card. I paid almost $200 for a room that smelled awful and had bugs.

I definitely wouldn't recommend anyone staying here. As soon as you walk in the place has a very horrible musty smell. The receptionist was very unprofessional. The rooms smelled horrible and half the place looked like it was falling apart. The lobby doesn't look too bad, but once you walk into the rooms everything is just horrible. The rooms smelled, were hot, and very outdated. The whole place just looked so dirty and smelled. None of the keys that my brother was provided with would open his room door and had to change his room 2 more times before we could actually get the keys to work. The receptionist seemed so bothered that she had to go open the door for us and was on her phone the whole time while trying to get the room issue resolved. Save your money and go stay somewhere else. For what they charge trust me you could get a better place somewhere else. Yes the NRG is so close by, but trust me it's not worth the stay.

For the price, this room was subpar. Bed was fine, but bathroom didn't have a counter so all of our stuff had to be placed on the back of the toilet or a small table in corner of bathroom. Outlet is between sink and toilet, so curling iron was on back of toilet. No toilet seat cover, so constantly worried something would fall in. The bottom of the tub when standing on it felt as if it was soft and not stable. The shower head was a hand held, secured on the shower wall so low I had to bend down to get my hair washed. No information in the room as to local restaurants. To get your room cleaned and fresh towels you have to ask. Very disappointed! If not for location, I would have left to find another hotel. Rooms: As stated above. Nearby activities: Walking distance to the Texan's stadium.

Hotel is outdated, right when you walk into the front doors you can smell the old odor. Check in was pretty simple and straight forward! As we’re checking in 2 people were reporting the room keys were not working. 100$ hold on you CC ELEVATOR is old, only one working in the hotel! Rooms are very old outdated smell so bad, no mini fridge! Inspected the beds didn’t see any creepy crawlers THANK GOD The only good thing about this place was we were close the NRG stadium and could walk there.

Location is perfect for attending the NRG Stadium BUT the location is in desperate need of updating. Hotel was sold out for Garth Brooks concert and only ONE elevator was working…many people used the service elevator. The inside stairwell was LOCKED. If questioned, an employee walked you outside to an outside stairwell. Definitely a dangerous situation!! Water temperature was either scalding or freezing. For the price, I expected better quality. Would I stay at this location again? Only if last room available.

this hotel smelled like dust and the house keeping never came during my stay, but knocked on my door twice within 20 minutes before i was going to check out. they had no room service either, so it was a weird place. definitely would not stay here again. only positive was being close to the NRG stadium

Being season ticket member of the Houston Texans we use this hotel often due to its location. Since Covid the condition of this hotel has started to decline dramatically. Not only do the beds feel super uncomfortable, the recliner type chairs in the room are wore out and look like soggy donuts. Seems like the started renovating hotel and gave up, it shows. The breakfast options use to be buffet style and actually good but not anymore. Last but least our room had roaches in it. Location is the only reason we will stay at this hotel.

My review is about the restaurant Cattleman’s Club Bar. I had wonderful time and Nathan the bartender was so pleasant and nice. I had a really rough day arriving to Houston. I was also waiting on my husband to also get in who was delayed. He helped me bounce out of my sad mood and got me ready for the Astros game that evening. What a great employee!

Oh man….where do I even begin…? I’ll start with the positives: If it wasn’t for the staff, I believe the stay would’ve been one of the more dreaded experiences Ive had in a hotel stay. Everyone that assisted me, and I mean everyone, was a pleasure to work with & speak to. I was actually shocked to say the least. The hotel is within walking distance to the stadium so if it’s a game that brings you to the area, they definitely will offer you that. BUT…the hotel is very dated and it’s not until you’re walking up on the back side of the building that you see the work that needs to be done to it. It appears like there could be an old elevator shaft, perhaps on the outside or what once was a see through elevator shaft, that seems inoperable. There’s mixed matched paint and mildew stains from rains over the years I’m sure you know what I mean when I say this. The lobby area and the entrance even, don’t make you feel the hotel is as dated as it is and gives a slightly older feel, somewhat but not much a grandiose feel…but then you get to the elevators and once you step in and hit your floor number you hear the loud bang of the doors and see the tape holding on the sign showing the levels and the sounds coming from both elevators, have you questioning yourself if you’ll end up taking a real life ride on the “Tower of Terror” and as you slowly make your way up the elevator shaft, you realize once you made it to your floor, you’ve already said 3 prayers in hopes you’ll actually arrive lol. Those things need some help, big time. The rooms are also dated. The smell wasn’t great either and I couldn’t even feel comfortable walking around without shoes. My bathroom sink leaked water big time and it wasn’t super clean, which I saw they are cleaned and smelled the fabuloso too, when others had checked out. Oh…the other thing I really didn’t like was the adjoining rooms. No bueno. I didn’t feel unsafe there though and again, the staff was excellent so there’s that..