Crystal Pools

Original Post: I attempted to discuss the details of a pool we were wanting to build with their “designer”?. She didn’t seem interested in having the conversation and actually took another call while we were talking. I was hoping we could get a proposal but doesn’t look like it will happen. Response to Owner's Comments - 05DEC19: I can not "reply" to the owner's response to my original post so I will edit the original in an attempt to set the record straight. I have no reason or motive to do harm to this company and my original post was accurate and truthful. I would not bother to respond to the owners comments if it were not for the irresponsible and misleading nature of the feedback provided. The reason for my original posting was my dissatisfaction with the results of the phone call wherein I felt the owner didn't seem interested in listening as I attempted to explain my needs. I am a Commercial Director for a very large EPC corporation with 31 years experience in heavy construction across a very diversified industrial portfolio. In short, I understand the importance of having proper site testing as well as the requirement for qualified engineering support prior to executing a project. I would never, nor did I ever, suggest that the owner try to provide a proposal that did not include the same. I also did not ask for a proposal over the phone, I simply described the type of installation we were considering and asked for a rough order magnitude value for that type of project would be. Bear in mind the purpose of my call was to get the owner to come to our house and perform whatever site survey would be required to provide me with an well prepared proposal. My complaint in a nutshell was I couldn't quite get that message across to someone who didn't seem to listen well. Again, I have no interest in harming you, I simply ask that the facts in this matter be clear and factual. There is a difference in listening to respond, and listening to hear.

Our 8’ Diving Board was removed to landfill by Crystal Pools without our knowledge after Crystal Pools said it was in good condition and only needed a minor repair for a Crystal Pools contract price of $210. Crystal Pools stated that although they had not installed diving boards for 5 years, if we paid them their cost of $1,736.45, they would install a 6’ board to replace our 8’ board, but without a warranty. Replacement cost from a reputable company with a warranty is $3,748. Rust stains were left over large area of deck. Because bolts cut from the removed diving board were left untreated and scaffolding support wires were not removed after work, there are rust stains in several places on our white deck. Crystal Pools did not address this before they left. Pictures below show the condition of deck as left by Crystal Pools. Required repainting of the entire deck by a reputable pool company has an estimated cost of $4500. We found working with Crystal Pools inconsistent and extremely frustrating. The above are only some of our frustrations. We don’t know the reasons for Crystal Pools actions. We only know that we will not work with them again.

I have known Ali and her team for well over 10 years. She is honest, to a fault. She cares about her name, reputation, and the quality of work that is being provided by her company, her employees, and the reputation of over 35 years of the family owned business that her father, mother, and now she runs. Besides her knowledge, she is professional, and ethical in all of her dealings. If you want a 1st Class pool that you see in magazines, and wonder how they do it, hire her. She is the one!!!

We've just started with the services for my sister in laws pool but so far they are very easy to work with . Will know more after we've spent time with them.

Crystal pools is by far the best pool company. Love their unique pool designs and the amount of effort put into their work. If your looking for a really excellent pool I recommend crystal!

They take care of my pool they are wonderful great staff the owner is honest and will always give u her best advise and design u an awesome pool