CubeSmart Self Storage

I reserved and paid for everything online. I didn't check my email for all the steps to take afterwards, so I can't blame CubeSmart staff for that. Not trying to find anything wrong but if customers don't return carts or flatbeds back to the loading dock, it would be nice for the staff to make a run periodically when there are none available and no one is unload/loading so others may use them. The storage seems clean and well kept, however, this was my first day and month. Will do a review later when I have experienced the storage location after some time.

Frankie Williams is a consummate professional and assisted me in finding a rate that meets my personal needs. Her hard work, diligent attitude and knowledge of the rate programs is impressive. I highly recommend this CubeSmart location for all your storage needs.

Extremely rude employees, manager could care less about the facility. Elevators are never working at this location, therefore your never able to access your unit. Bathroom door lock is broken and the homeless are practically using the facility to wash up and sleep. One gentleman had his unit door open and he had it set up like a studio apartment. This specific location is like a revolving hotel for the homeless.

The access code they provided when I first signed up didn't work, necessitating a call to customer service to get an emergency code. Once I go in, I discovered the elevators were out of service so I couldn't being stuff to my unit.

Always have a good experience when going into my storage and the staff is always very pleasant towards my needs

This CubeSmart on NY Avenue could not be better, in my experience. I left all my stuff there for 11 months so far, and when I returned everything was in perfect condition, no dust, no critters, no moisture or damage of any kind. Also, it's a very convenient location and the staff is friendly and always helpful. Reasonable rates, too.

The facility is conveniently located and priced around the same amount as other places. It's clean enough but the one star review is based on the unprofessional treatment I received from the manager, Shantell, of the store when I went to secure my storage rental on move in day. I had never experienced anything like this before in my life and had I not had a rented truck with a deadline I couldn't extend with my belongings already with me I would not have rented at this facility. For full disclosure, I did file a complaint with Cube Smart and the District Manager called me and apologized for my experience and said he would "address it with the manager of the store" and for me to call him should I have any additional issues. For the price and the plethora of other storage facilities available, I would not recommend this place because of the disrespect you may experience when trying to pay for your unit or resolve any other problems.

I had the most pleasant time ever with Jade and she was very helpful answering all my questions. I never thought I would need a storage unit, here I thought I can go through life not needing a big metal closet but here I am, looking for a storage unit. With an intense internet searching, I settle with CubeSmart due to the convenient location in DC, price, and over all the great customer service experience I had with Jade, she is a legend.

This business use to be very clean and well kept. There is a lot of visible trash.

I had a great experience with Jade Brown at the cube smart on 1850 New York Avenue NE. She was very helpful and very understanding of my terrible day with my moving company. She was really sweet. Thank you Jade.