CVS Pharmacy

The entire staff including clinic is fantastic except for the front cashier lady, Olivia, or something like that. She is beyond rude, she talks over you and does not allow you to get a single word in, and lies about your transaction so she can move you out the door. She ruins what would otherwise be a customary experience shopping at this CVS. She should not be working in customer service whatsoever.

For the love of god, do not use this pharmacy for medicine refills. I’ve never experienced such rude customer service in my life. If this CVS was smart, they would hire a new pharmacist with all new staff. Jesus

I don't understand how Olivia is still employed. She fakes being nice to some, but is nasty to customers she doesn't like for whatever reason. She finds any reason to follow you around the store and then hover over you if you use self checkout. I've also witnessed her talking about customers behind their backs. I try to go when she's not there to avoid the toxic aura she creates.

Today around 3:30 pm the front cashier made it a point to stop servicing the customer she was dealing with to correct and make my child feel really uncomfortable by telling him he’s not covering his mouth properly. I called up to the store to speak with a manager about the situation but she’s the one who answered the phone and said she was the manager. I then stated to her how I didn’t like how she went out of her way to correct someone else’s child she then told me that I was just a babysitter and I wasn’t the child’s mother. Just because we are not the same skin color. It doesn’t matter if I’m the nanny or not you can not approach people kids telling them what to do she then hung up on me. I will be contacting corporate about this unpleasant situation! FYI he was covering his mouth all day it’s not like he has covid. You don’t know people situation!

So after waiting about an hour to be seen, the NP was pleasant…. But it’s been over 1.5 hour since I left the clinic and my prescription still hasn’t been called in. Can’t get in contact with the minute clinic. This was the worst minute clinic experience I’ve had- by far. Simply put, the indifference shown is astounding.

This is one of the better CVS’s in the area when it comes to items being in stock and the sales being labeled. But the front cashier here is very pushy and rude. I try to avoid her when I see her in the store. Even when you go through self check out she comes over with out asking to tell you what to do and HOW you should pay.

Though the pharmacy is usually really busy, the staff pharmacists and techs make sure I am taken care of before I leave the store. They take the time to answer all of my questions and concerns. I really appreciate all of them!

I'd give this CVS pharmacy a zero-star rating if I could. I'll give them one star since I can't offer them zero, even if they don't deserve it. Angel, assuming that is her true name, answering the phone with such arrogance is uncalled for and disrespectful. She will not listen to your request; instead, she will listen in order to answer. Angel talked over me the entire time, and when I asked why, she abruptly forwarded me to a manager before I could finish my sentence. I've never had a bad experience with CVS service, much alone a pharmacy. Raquel, the pharmacist, is also a nasty person. Her attitude was equally as terrible, to the point where I wished I was speaking with her in person rather than over the phone. This is only an issue over the phone; they aren't nearly as horrible in person at the store. I've never had a bad encounter with a pharmacy like this in my life. I will be contacting corporate.

The staff in the pharmacy is very rude and nasty when you call. Before I could explain what my issue was she interrupted me and placed me on hold with no warning. When she returned to the line she dismissed my concern and said that I needed to call my doctor with no explanation. Individuals with this type of attitude should not be in this field of work.

Everyone working here that I encountered was professional. I don't know why someone said Olivia is rude, she is not. She helped me so very much. The pharmacy staff is overworked though and so they were very slow with my prescription today. Would've given 5 stars but the slowness made it not so. Would go here again though. Would also recommend!