Cynthia's Furniture

BE AWARE!! The are selling refurbished mattresses for brand new, same as all the furniture stores in Steinway str. Also the guy who left review here NURI KADIOGLU is the Empire furniture sales person, and his trying to increase orders on his company.

Mr.Zaher is the men . Very gentleman honest ask for Zaher best customer service .

Lier, lier, lier. Taking cash money, delivering incomplete product, or damaged item. not returning money. Every one, please be careful , go some other place.

good prices and service! the delivery guys were very experienced and helpful!

I like them, they work with you and if your furniture is broken or need fixing they offer to fix it and I appreciate that. Their stuff is good stuff depends on what your buying, they usually treat me good. I have a lot of pieces from them and it is still brand new. The service is great in the store some of the delivery guys are a piece of work, but you get good customer service. They will work with you! I like them I bought a sofa set, bed set and now my couch set I also bought a wardrobe from them. I like how they treat me

I would give 2 stars instead of 1 cause I like the furniture I bought from them. But, terrible delivery service. Told me it would take 10 business days to arrive, which means less than 2 weeks including the weekend. Didn't arrive until the 4th week. When I would call them, they would either say "lemme see what I can do" and would put me on hold for 30 mins, or just not receive my call at all. Called them to ask about the 1 year warranty that I was promised, since a bed frame was attached improperly, could use more drilling/pressing. The main guy in the store yelled on the phone the whole time without letting me explain my problem, said "I dont know you on the phone, come to the store with receipt and we'll see if anything is needed." Don't buy from them. Like their furniture? take a photo and go to another store to ask for it. They all have same providers pretty much anyway. It's their own words that made me not visit them anymore. Rude, money-hungry, do not keep their words, terrible services.

Buyer Beware!!! We purchased a high top kitchen table set from this location and it is a piece to junk. Not only was the mark-up on the price ridiculous, but, after a few months of use, the table top is already chipping ain’t. Moreover, they didn’t even put together the chairs properly. When we complained, they pointed to a small “sign” about the size of my hand, hidden behind some flowers near their register that they use as a safeguard from “special order” complaints. The owners/employees refused to assist us in any way and made it clear we were not welcome to bring our complaints. We have since stopped trying, but it could not go without being said-this is clearly not a store that values customers. It is a sham shop that overcharges for junk. You’re better off going to IKEA, or anywhere else but here.

Horrible experience! I bought a bed frame and mattress for about $500. The day of delivery, two men came with a bed set that was already assembled. So I asked them, why isn't the bed in a box or in plastic, and they told me they assembled it in the van - which was obviously a lie because the van wasn't that big. So I take a look at the bed and it's scratched and dented and it was obviously a FLOOR SAMPLE! I call the manager multiple times, both calls he told me he was going to call me back, never did, so I showed up in person. Long story short. He didn't want to give me a refund! He said he would give me half the money.... It took him a week to refund me and that was only because I told him I was going to call the police and take him to court if he didn't. Don't shop here, save your time and money.

This place was fantastic! I placed a large order with delivery to Manhattan and it only cost a $50 delivery fee. I really did my homework on tons of furniture Ashley products and was price matched on everything! Moses was a great help. I certainly recommend them and won't hesitate to refer anyone to them in the future

Went in this past weekend and had the pleasure of working with David. Very friendly and knowledgeable, and he gave me a great deal on the mattress. I also appreciated the fact that he doesn't try to aggressively string you along like some other salesman; David is respectful and doesn't pressure you.