Mattress Firm Steinway

Steven Slate is Really great! Sounds almost like a chant, but that still fits considering how happy I am with the service and attention to detail Steven showed me. When I went in, I knew I wanted to try a Purple mattress, but that's about all I knew. I had **tons** of questions and started peppering him with them immediately. Not only was Steven able to answer all my questions, but he did so in a way that felt personal and relatable, all while never once making me feel like it was 'too much'. It was even more than that. I have a platform bed that I really wanted to use an adjustable frame with, but this required me literally sawing out parts of the platform to work with it, and this required knowing exact measurements of where the legs were, how high it was, what the clearances were, etc. I sent Steven an email saying 'I know this is a lot to ask, but could you measure these for me?' Not only did he do so, but even drew it out so it was very clear where all the measurements were. As a result, my purchase worked out even better than I expected as you can see from the attached photos. Simply put, Steven and Mattress Firm Steinway made me feel incredibly welcome and clearly went above and beyond to make sure what I got wasn't just what I needed, but what I wanted as well. I **highly** recommend this store, and Steven in particular. If you do go, tell him Mark says hi!

Josh was extremely personable ands helpful. As a first time apartment renter, I was looking for something good and affordable! He assured me that he had some in stock and also made me feel comfortable in purchasing something less than average of an actual price of a mattress! It took no less than 15min to get exactly what I wanted! Would recommend when coming in, to speak to josh! Very welcoming and overall the service was great!

Great service! Steven was very knowledgeable, fun and laid back. I didn’t feel any “salesman” pressure from him at any point. Really great experience. We got a great mattress and it was on sale. 2 thumbs up.

I had a great experience here, staff was very personable and helpful. I came in on labor day around 1PM. I got a great deal on my mattress, and the guy helping me I think his name was Steven or Tyler went above and beyond. Thank you for the great customer service.

I came in looking for a mattress topper and Eric was extremely helpful and knowledgeable. He knew everything about all the mattresses and knew what I needed based on my description. He was super friendly and was very patient. I had a very pleasant experience with what could have been a stressful shopping trip!

Had a fantastic experience. I was a little lost on picking a bed. But the gentleman Luis that helped me was extremely helpful and knowledgeable. He walked me through multiple options until we found the right one for me. I am happy with the purchase I made.

We were looking for an upgrade of our queen mattress, preferably a nice and firm hybrid king size mattress. Jacky at Steinway location was super helpful and found a perfect match for us. Super excited!

Sales associate Usman was incredible. He is knowledgeable on all the mattresses, Fran and pillows. I purchased a dram and pillow to see if it helps with my current mattress. If I decide to change my mattress, I will definitely come back to Usman to purchase.

Rigo was a consummate professional and made sure to find out what the best mattress was for me and never tried to upsell anything. He also knew his products and industry inside and out and confirmed my decision to cancel my Casper mattress and go to Mattress Firm. Highly recommend!

This is where you need to go to find your perfect mattress to get the best sleep that you’ve been craving. Usman, our rep, was super knowledgeable and kind and patient. From the moment I walked in, I truly felt he was trying to find that perfect mattress for me. A friend had recommended Mattress Firm, I couldn’t imagine buying a mattress without being able to try it first. Here there was a wonderful selection - coil mattresses, foam, purple, and hybrid mattresses — and the ability to try them all. I couldn’t have imagined a better experience and having had a better “sleep expert” than Usman to guide me through the process. Look forward to thousands of nights of good nights sleep as a result of having walked into the right store at the right time and having met Usman. Highly, highly recommend ! If you need a mattress go here & ask for Usman. You will be very glad you did.