DecorPlanet.com

Hi, We called many times and every times wait 30 minutes and more, The machine answered by waiting, and then hung up. When we received the cabinet is already broken. We've taken pictures of it for you, You've never answered it. It's been over a week. What's going on? We paid $2245.39 on 10/03/2019 Very disappointed,

I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. Their customer service and response was exceptional. Got a service representative right away. Had a damage issue and they took care of it with no hassle and kept me in the loop as to the status. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products.

Ordered a vanity, marble top, and 2 coordinating mirrors. Marble top was split in half when I opened it. I have tried calling with no luck just keeps me on hold, emailing with no response sent photos of the cracked marble top and how boxes were stacked and strapped by the delivery company, chatting keeps saying 2 minutes until someone helps me and no one ever does. I hope they will resolve this problem but I am not feeling hopeful. I researched where to buy the vanity based on customer reviews and specifically chose this company because I thought they would be good to work with. I hope I will be able to update this review with better news soon. 10/31: Finally communicated with Decor Planet via chat--the woman said they were going to look into the issue. The follow up email I received tonight without a commitment yet of a replacement or refund said twice I needed to contact them within 48 hours of delivery! If you cannot get through and no one responds to emails, then that policy should not be stated and restated to the customer! I know the policy, which is why I have tried so hard to get in touch! Will update again when I learn if it will be successfully resolved. I hope it is...

I should have read the other reviews and taken heed. I ordered in November. Then was told there would be a delay. Okay no problem. Four delays later and still no product. I was offered what amounted to a $20 credit. That's nothing compared to the money and expense of rescheduling trades multiple times and the inconvenience of a house that is still barely tenable because the bathrooms are not complete. Management hardly cares and points to the auto reply emails as "communication." Perhaps they are good for some, but my experience was terrible. If the product is not stock, don't buy it. Unless of course you enjoy numerous delays and mystery of when it will come sprinkled with "communication" from a non person auto reply system.

Absolutely zero customer service. I ordered a bathroom vanity set. I have been trying to get a replacement for the vanity top with no luck. After being on hold a while, you are forced to leave a message. I left multiple messages for weeks. No return phone calls. I was excited today to actual reach a person. I started to give him my order number when I was told that was an incorrect number and was then hung up on. If you have any issues with an order, you will not get resolution.

Sean & Venice from Decor Planet were excellent in helping me get a refund & sort out my problem. Their instructions & knowledge & patience made it so easy as we completed this return transaction. Working with Sean & Venice they possess professionalism that you don’t always find when you need to address a problem that I had with this Jaclo shower extension rod. I’m SO very grateful for their expertise in solving my problem quickly & easily. I will be back to purchase more items in the future from Decor Planet .. they are the best! Appreciate all!!

I ordered two vanities from decor planet. The quality of products was exactly what we expected however we needed side splashes for our counters because ours fit against a wall in each side. The agent made it feel like it was kind of a chore to reach out to the granite manufacturer/supplier to see if they offered side splashes as well. She also said it was unusual. So I just told her nevermind and thank. I was able to find them through another big box store online, ironically the exact 21x4 fitment, exact color match, and from the same manufacturer. So in conclusion, they offer a great product, but mediocre customer service after the sale. If you get what you need exactly right on the first try, you’re in good shape, good luck after that.

This company has excellent customer service. I ordered a vanity, quartz counter top and mirrors which were all delivered in perfect condition. However, because I was renovating my bathroom I didn’t realize until 3 weeks after delivery that I was missing a mirror. First surprise was that I didn’t have to get into an endless loop in their automated system trying to reach a real person. Second surprise was that they shipped the new mirror out the following business day. Melanie was fantastic and I would definitely purchase from this company again.

I see many mixed reviews here. Take time and read mine. I had a positive experience with them through Amazon. One of the items was wrong which was quickly replaced. I've been searching for a bathroom vanity for past 6 months. Eventually found this Fresca Allier 60" single sink vanity set and both, my wife and I, fell in love with the design. This is a full set of the same brand, including: 55"+ mirror with solid wood frame and glossy white finish, Beautiful brushed aluminum finish faucet and push button drain plug, Natural white quarts vanity top with matching back splash, White porcelain sink, And absolutely gorgeous all solid wood, white glossy finish vanity base. It's a freestanding design very trendy these days, soft close doors and soft close drawers. All of the hardware is included and the actual vanity base comes all assembled. No need to put your hinges, sliders, doors or drawers together. It's all done for you. Can't say enough how happy we are with the quality and the looks of the product! My order was shipped very quick from New Jersey to Ohio. Packed very well and arrived with no damages or flaws. Customer service had answered all of my questions and addressed all of my concerns. I'm telling everyone I know about this seller and have them as my go to place for personal needs. This place had exceeded all of my expectations! My wife and I are as happy as we could be with this purchase! Thanks, Planet Decor!

WORST EXPERIENCE EVER!!!! DO NOT BUY FROM HERE because you will pay but never get the right product!! The showroom looks great and legit... but they are VERY UNPROFESSIONAL seems like a SCAM COMPANY. I visited the shop, impressed by the nice showroom and made an order. I have made my order two months before the renovation of my bathroom to be safe in time. I finally received products right before my contractor began their work actually by contacting MARIO, the sales rep at NYC location numerous time. Okay it's really scary but at least I got the delivery. Guess what happened? I got WRONG PRODUCTS!!! I asked for double sink vanity and they sent me two single vanity! I have contacted the customer service department, spoke to SAINT, a service rep, and he said he will resolve the issue but he has been missing in action now - for more than three days. The renovation is stopped at the moment because of this issue. I called, emailed but no response. All calls to the customer service line keeps on going to voice mail box. I left multiple voice mails I don't think they check it. Also no email response. I thought it's a legit company. AM I GETTING RIPPED OFF?