Denver Custom Printing

I turned to Denver Custom Printing after a very bad experience with another company, and I could not have been happier. They were extremely friendly, the quality of the work was amazing, and they got the job done very quickly. I recommend them to all my friends, in-state and out.
5 7 years ago (28-12-2017)

I am beyond disappointed with the service that I received. I had sent a generic email asking how much it would cost to print 4 shirts for the end of September, on the 14th, and didn't get a response for 5 business days - which is the general turn around time for printing shirts. Danica finally responded, saying she was sorry for not seeing the email, and that they could complete my order by the "end of the month." So I spent about an hour approving the t-shirt designs with my team, then I went to go use the website, but I ran into a few issues. The color shirt I wanted wasn't loading in the "make your design" phase, so I chose another color thinking "I'll just clarify in the email that I want a different color." Then I go to save my design and I kept getting a "server error" message, so instead I just click "add to cart" and I got the same "server error" message. I tried this all again in Safari. After that, I call the shop, and Jason answers, I explain my issues and he seems to have no idea how to solve my problem. So I suggested emailing the design elements over in a zip file with references to how I want each t-shirt to look. He says "that's fine." I then ask if I can still have these shirts by Monday the 25th? He said "I'm not sure what the queue is, but you can ask in the email." So I prepare my email (another hour) send over all of the elements with specific links to the t-shirts I wanted to use, and I get a response saying "you never clarified that you needed these the 25th, we will have to charge you a rush fee." I understand that print shops have a schedule, so I replied saying "I get that I didn't specify a date in my email on the 14th when I was just trying to get a quote, but I would consider the last week of September to be the end of the month, and I didn't get a response until a full week after I sent my first email. Is there a way to waive the rush fee?" The owner, responds saying that "no, there is no way to waive the rush fee, but if you change the shirt color I can charge you 20% instead." I try calling the shop, no answer. Then, I send an email asking "how long is the general turn around time and how much are the rush fees" It turns out that their general turn around time is a week, and the rush fees are 50% of my order. I sat here thinking, had I gotten a response within 48 hours of my first initial email I would not be paying a rush fee, because the t-shirts would have been ready by the time that I needed them. So I express this to the owner that I didn't feel it was right to be blamed for not putting a specific date, and that all of this could have been avoided with better communication, and I was very disappointed with the service that I had received. And I would not be placing my order or paying any fees. The owner responded with this: "Katie, thank you for the feedback. You are not being blamed for anything as no one is blaming anyone here. Specific communication about deadlines is extremely important for all print shops as they have schedules and deadlines to follow and adding customers on the schedule last minute can mess up a whole week and most of the time its not even about the schedule, its can we even get the shirts it time. Your initial email did not have a deadline, and the end of the month is the 29th for us so that would of been helpful to know that you meant the 25th. I understand that the end of the month can mean many different things to many people but we do need specifics here or there would be chaos. We always strive for excellence here and to have great communication with our customers and I think our reviews show that but occasionally, we cannot please everyone. We apologize for your feelings of disappointment. All we can do is try harder. Thank you for the learning opportunity and we wish you the best! Danica" I do not need to be lectured on how to ask a print shop for a quote when they can't even respond to me, and then try and charge me a rush fee for their mistake.
1 8 years ago (22-09-2017)

These guys are awesome for all Direct To Garment printing! Amazing quality and great people! Highly recommended.
5 8 years ago (11-04-2017)

My service from Denver Custom Printing has and continues to be excellent! It hasn’t been about how much I spend on the service but primarily the value of service that I’m given. I feel a personal relationship with Denver Custom Printing; I feel Denver Custom Printing aren’t pulling for dollars, which is why the value they provide in me as their customer gives me satisfaction. Denver Custom Printing sets unrealistically high consumer expectations of their service through advertising, personal engagement, realistic deadlines and promotion of quality value. My satisfaction with the Denver Custom Printing has turned my consumer buying behavior into a loyal one when it comes to custom printing for my brand.
5 9 years ago (24-06-2016)

I called this company today to get a pricing quote. The girl who answered the phone was incredibly rude and extremely defensive when I told her their prices seemed high. Most businesses value that information and will work to meet a competitors price when you let them know they're priced rather high. It seems this business doesn't operate that way is not very friendly to small businesses as they carry a minimum on the number of shirts they will embroider and if you don't meet the minimum, they charge an exorbitant amount of money. This was the only embroidery shop I called that operates this way. Everyone else was very flexible in working with us being a small business and only needing a small number of shirts at a time. Then it was explained to me that they would need to digitize our logo, which was the reason for the high cost - that made much more sense to me when she mentioned that. When I explained to her that our logo was already digitized, she told me I would be charged to have it digitized anyway. Again, not something other companies were telling me and in fact those other companies were thrilled when I told them I already had a digitized copy of our logo (less work for them). She ended the call by telling me I should just go to those other companies. Wow. Really? If I ended any kind of a business call that way, my boss would fire me. I'd highly recommend going elsewhere, as the other companies in the Denver area I called were much more friendly and forthcoming with information.
1 10 years ago (29-09-2015)