Desert Medical Equipment

Rented mobility scooter from Paris Hotel. After less than 3 hrs with scooter showing fully charged, battery died. Called desert medical and was told by both Carla and supervisor Angela, no one availalable for 1 1/2 - 2 hrs so just charge it. I was at the MGM. My husband walked back to get me the charging cord. I told them that was not acceptable!! Over an hour later William brought me a different scooter. I don't think telling a client to spend hours of their first day on vacation is even slightly acceptable customer service!
1 7 years ago (12-04-2018)

DO NOT USE THIS COMPANY! If I could give this place a 0 I would. I should have checked their BBB rating prior to renting from them, they have an F and I can definitely see why. We rented a scooter for my mom from 12/30-1/6. The first day the scooter malfunctioned and my mom had to be pushed through Circus Circus and through the parking lot. We contacted this company and were told we would receive a call back for 3 consecutive days without receiving a response. One of the times we called, we spoke with Angela (COO of the company) and she said she would call us back and never did. After calling them several times, we were finally told that we could take the scooter to the front desk and exchange it. Equipment malfunction is not uncommon but there's no excuse for poor customer service. There were no attempts to troubleshoot the scooter, no return calls, and my mom was not able to enjoy her trip for days because of this. Shame on Angela for her poor leadership and lack of customer service skills. I will never utilize them again and will discourage other owners at our resort.
1 7 years ago (07-01-2018)

My portable nebulizer pump quit while on vacation. Called and spoke with Angela, she had a pump in stock and was able to get it later that day.
5 7 years ago (02-11-2017)

The lady answering the phone first off just said yes we have what you need. Didn’t even try to verify then said I needed to bring an entire unit to them so they could charge me to asses the issue. I said no I need batteries for a scooter and if they wanted to make a sale of the batteries then I would come get them. They hung up on me. Garbage customer service
1 7 years ago (07-12-2017)

Wow! What amazing customer service! Pulled parts off there own scooter to get us up and going while on vacation. Everyone I met there was extremely friendly and super helpful. I would recommend this company to anyone who is in need of medical supplies. Thanks again for the help!
5 9 years ago (06-05-2016)