Domino's Pizza

I ordered my pizza around 6 PM. Estimated pick up time was 6:58 PM. Got there to pay, and the cashier confirmed my payment, but didn’t know where my pizza was. The manager had to help him find it. Come to find out that my order hasn’t even been prepped. They said they would take less than 10 minutes to make my pizza from the time they found out they haven’t even prepped it, but they couldn’t even accomplish that. This isn’t the first time this has happened either. Last time I’ll ever come here.

The pizzas from Domino's should be made consistently. Today my pepperoni pizza has the cheese ON TOP of the pepperoni and other toppings and I only taste the cheese. I don't understand how most of the time the toppings are on top of the cheese, hence, TOPpings and every now and then a sole employee buries the toppings UNDER the cheese. If I wanted my toppings UNDER the cheese, I'd order from Papa John's!!

They must have had a change in management recently. While the people working are friendly, and I hate to fault them, the quoted wait times have been much longer than quoted the last 3x. I canceled one order because they hadn't even started after 1.5 hours. Thought I would try again tonight. 20 min after the quoted pickup time it was ready. Never was a problem in the past. Not sure what's different now.

This restaurant in Ontario has extremely bad service. It deserves no stars. And they know they are not making their customers orders on time because they don’t answer the phone. We ordered over an hour ago. The app said it would be delivered 25 min ago. The quality check was done 35 min ago. Do you think we are going to get a hot fresh pizza, no! Who ever runs this store should be fired! This is the second time this happens! And the last time the so called manager said they were trying and drivers called out. Do you think I care about that? That’s your job to fix that. You obviously don’t know what you are doing!

My driver Kim was super helpful and very polite. My food was hot, fresh, and delicious! I would like to thank the chef !

Usually I don’t have problems on this store but common. I order online and get there 10 minutes after the app said it’s ready . I pay and the cashier tells me it’s not ready . So I said okay I’ll wait no problem. But he didn’t even check if it was done so I wait 20 minutes more and ask again and my order was done since I got there . I know because I pay attention to all the pizzas that were waiting to be pick up . . I wasted 20 minutes there, just to find out it was already done since I got there . I argued what happen and the guy said because it didn’t had my name but when I look at it did have my info. Ugh now my food is all cold

Disappointed at the bad service they have. They take literally hours to get your pizza prepared and on the way. Called twice after 1 hr and 40 min and they said its on its way to be delivered. Called 20 min later and said they have to drop off some pizzas first. Waited 2 hours for nothing Worst experience ever. Had to cancel and get little caesars for my kids.

Worst dominos ever. Placed an order at 640. Prep was “started 644” I called at 730 and they say it should be delivered within an hour. I call at 810 and they say my order was never started. This is my second time ordering from this location and I am never ordering from here again. I canceled my order and then I look on the app it says they’re still making it!!!! So I had to call back for a 4th time to have it actually canceled. Worst place ever.

I had great customer service at this store! Smiling faces and delicious pizza! Will be back!

The 2 girls working here are amazing!!! I can't believe it was just them. They have great customer service.