Dunkin' Donuts

One of my favorite locations for their quick service . The cashier there was the only one in five months of being in Charlotte who understood what light and sweet coffee entails. Five stars alone for that. It’s never really crowded and lots of parking.

I did arrive later in the afternoon around 4 and I did ask if the coffee was fresh. I was told she had just brewed it. I am a very frequent customer, everyday at least 1 xl coffee a day so I do know the difference in a fresh brewed cup or a older than dirt cup and I asked for more cream first and that made it taste worse. Extra sugar didn't help. I will try not to frequent this location again.

Went to Dunkin yesterday for the first time in months. I moved out of this area but was doing some shopping nearby. Ordered a refresher via the mobile app. The juice was overbearing and did not taste right. I had to throw it away after consuming maybe 2-3 sips. I had driven off and been on a time crunch or I would have driven back. This location quality is normally consistent but today was not good at all. I filed a complaint with corporate and waiting for a response .

They don’t take their ads down on time so they are misleading customers with deals that are no longer active

Friendly staff. Food was disgusting. Threw it away when I got home. If getting coffee or doughnuts your good otherwise AVOID

This location is 5 mins from my job and most time I pass by the other location I visit often. On Tuesday for what I thought was gonna be a good visit. The company slogan is America runs on dunkin, however the employees that work here with the exception on one or two young ladies doesn't quite seem to understand that slogan. It's always a gamble coming here Tuesday there was about 6 people working and it was still a wait to get my food i didn't even order coffee once I walked in I could tell it was not gonna go well because I didn't get greeted by the young lady who always takes care of me. I was late to work and i git a burnt sandwich. I would like fir the owner or hiring manager to train the young workers to know people come in to get quick and hot food to get in and out. I appreciate the workers showing up durning covid 19 as I am an essential worker as well and it can be overwhelming however even before covid there were still some slight issues with promptness.

Customer service was good, toilet was broke no sign, we found out the had way. Very dirty to be a food establishment

Very bad customer service I was in the store And the tall light skin Dunkin Donuts worker Was very rude Rushing me to take my order and no one was in the store but me n my family

This location doesn’t READ your order ticket and make/do whatever they want to do vs what you order on the app.

It is what you expect for a Dunkin. Good coffee and decent food. The line can get crowded quick and could cause a decent wait.