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Reviews, get directions and contact details for Dunkin' Donuts

Dunkin' Donuts
"America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your Dunkin’ faves via the drive-thru or order ahead of time with the Dunkin’ mobile app for a fast grab and go experience."
Address: 6763 Albemarle Rd , Charlotte 28212, NC, US
Phone: (704) 569-1051
State: NC
City: Charlotte
Zip Code: 28212



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Reviews
I went there to buy breakfast today, as the line on the drive thru was long, I decided to go inside. It was awful. They were busy taking care of the customers who were in their cars, while I was standing in front of the register waiting for them to look at me. Probably they need to pay more attention to the customers who go in.
Every single time I order a new featured coffee flavor, they're out. I even decided to go every single day for a two week period because surely they get a truck at some point within those two weeks. Nope. Out every single day for two weeks. Stopped today to get something different, but also a new flavor. Out of stock. Someone needs to teach this location about projecting sales for certain items so ample amounts can be ordered instead of constantly being out of stuff.
This is my favorite for coffee and donuts in the morning. I have never had a bad cup of coffee here. The clerks are always friendly and nice no matter how busy it is. Will always stop in for coffee.
One of the worst Dunkin’s in the city. Stopped by this morning to get some breakfast. Dunkin has a bunch of freebies on the app which I decided to use. I pull up to the drive thru and ask the lady if I can use both of my coupons on one transaction or if I need to create two separate orders. She acted as if she had no clue what I was asking her. I proceeded to order and as always they’re out of something. Nonetheless, I order a sandwhich and a muffin with two coffees. I get up to the window and have her scan my rewards so that i can use the coupons. She had no idea what she was doing. I activated the offers and she still said they weren’t on there. So I show her the app on my phone and ask what do you want me to do cause they are clearly on here and have not been used. She gets an attitude and says hold on. She grabs whom I assume is the manager who also has no idea what he’s doing. This location has terrible customer service and half the time the food and drinks are made incorrectly. They really need a whole new staff.
Today I went to go get some donuts for my son and I was struggling to operate the tablet order and the cashier completely ignores me as I try to talk to him he kinda just looks away I don’t know what’s wrong with him but it just seems like he was being racist towards me cause he would take a black woman’s order in a heart beat and just keep ignoring me as if I wasn’t even there. This place sucks when it comes to customer service and racist towards Hispanics
This Dunlin is the BEST. Great vibe, superb coffee of course, and the best grilled cheese sandwich ever. White cheddar and American on Sourdough. DIVINE. Service is outstanding. Highly recommend.Food: 5/5
I don't really like dunkin coffee...I gave them a try when they did a copy cat version of starbucks Pumpkin Cream Cold Brew .. while waiting for the real thing...Anyway it was disgusting like all their coffee.. But still come here for the best pumpkin munchkins....
Best coffee, in my opinion, served with great kindness and courtesy. Gave a huge tip, just because her attitude was so refreshing.Food: 5/5
Ordered wraps and looks like they are frozen cause the only warm part was the wrapping but cold cheese, egg and bacon. Now I don't want to order wraps anymore just thinking about this experience. I asked for unsweetened tea with splenda, I got no splenda at all so I ended without breakfast after waiting in line for way to long.
I waited in line in my car for 10 minutes while the same car sat at the speaker so I parked and got out of my car and went inside to place my order in the lobby and they told me they were not taking any more orders in the lobby... I told her I had just been sitting in line for over 10 minutes with the first car never moving and she said I'm sorry but I'm not going to be able to help you anytime soon... I do not know what is going on in this country but customer service is a thing of the past
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