Eastern Virginia Ear, Nose, & Throat Specialists

TLDR; They don't care about you. Go elsewhere. The waiting room is an attempt at appearing technologically savvy with digital touchscreen systems for check-in, which work half the time, and are ignored all the time in favor of the paper paperwork you also must still fill out, giving you double the work and half the attention. The wait times are atrocious. The doctor is caring, but both times I saw him it took absolutely forever to get him into the office to see me, and he was very obviously in a hurry to leave. Never received any diagnosis for my issue above and beyond what a general practitioner had already provided. And the kicker is that their billing system is arcane, with "move payments" and line after line of archaic billing listings that make the whole thing incredibly opaque. Then they don't accept bill-pay online, which means I have to call them, but they're only open Monday through Friday from 8:30 am to 5:00 pm. In an effort to not have to take time off from work a THIRD TIME in order just to give them the money they should have asked for during the visits, it has taken me two months to pay this
1 7 years ago (02-04-2018)

They provide very poor service. Long wait for patients, usually you have to wait over an hour after your scheduled appointment time. The receptionists are not friendly and they can blame on patients sometimes. It's a money driven doctor's office with unnecessary tests and useless treatment advice. They are not eligible to treat serious medical issues as they claimed such as "top of the line ear surgery" as advertisement on the waiting area TV. You'll know when you are there.
1 7 years ago (10-05-2018)

Arrived early for my appointment as they requested, pre-registered online to expedite check-in, and over an hour later I was finally seen by the doctor. No reason or explanation was offered. Very poor experience.
1 8 years ago (10-01-2018)

I waited for 1.5 hours for NOTHING. I arrived 20 minutes early for my sick 16 month-olds appointment. I sat in the lobby filling out a ton of paper work. I then proceeded to wait for over an hour PAST my appointment time. At that point I approached the desk and asked if they needed to reschedule me. Instead of going to the back to see how much longer the wait would be, or assuring me I was next, or something, while waiting with a sick toddler, she proceeded to say "Do you think you need to?" I said, "NO. I think I'd rather go with a different provider that doesn't make you wait for an hour and a half." I then walked out and called my pediatrician's office to let them know about the horrible service at the doctor's office they referred me to. This wasn't an emergency or same day sick appointment where they were attempting to squeeze me into their schedule. They set me up with this time. I took almost a half day off of work for absolutely nothing. I'm so upset. I've never had to walk out of a doctors office before. Ever. My time is just as important as theirs. In my opinion this is VERY unprofessional to make someone, especially someone with a sick baby wait like this.
1 8 years ago (20-03-2017)

People at the front desk are so rude every single time i go in!! Takes forever for them to call you to the back to be seen!
1 8 years ago (25-07-2017)