Edible Arrangements

This store is amazing! I ordered a bouquet and forgot to tell the store what time is too late for delivery. I called the store the day of delivery and Heather was so nice and didn’t get irritated that I forgot to add that important detail. Instead, she told me they would do their best to get it to the destination in the next couple of hours! The delivery driver called the recipient to make sure they were still there and made the delivery!!! So impressed with the service and delivery - thank you!!!!
5 7 years ago (27-02-2018)

They need to better prepare for holidays. Spending $80+ on a Valentines Day delivery and being told around 5pm that they have until 8pm and no refund will be issued is ridiculous. I can understand if the delivery was residential, but to my wife’s work? I was pretty much told good luck getting a refund and I should be more understanding? I will look elsewhere going forward.
1 7 years ago (20-02-2018)

I called this location beforehand to make sure that delivery before 6:00pm at a business was a possibility, I was told that businesses are done FIRST, and should be done by 5:00pm. Fast forward to my order; not only was it not delivered by 5:00pm, it wasn’t delivered at all. I called continuously and was kept on hold for 20 minutes before I could ask why it wasn’t delivered. I wasn’t given an answer, but was told that I can have it delivered the next day, (which ruins the point of having GUARANTEED DELIVERY ON THE HOLIDAY,) or I can go pick it up before they close at 7:00pm, and be refunded the delivery charge, (which ruins the surprise of having it hand delivered like I was guaranteed,). Needless to say, I’ll pick a florist next time I need a holiday gift delivered, and I’ll make my own chocolate covered strawberries, since it takes this location over a day to get it done and still not deliver.
1 7 years ago (15-02-2018)

Just had literally the worst experience with this store. First of all we are reoccurring customers to edible arrangements and haven't had a problem until now. My husband had ordered a box of the Apple truffles to be delivered to our house for me, he made sure they had specific instructions to call me when they were on their way. We have dogs and if the package isn't handed to me they will eat it. Well an emergency had arose with our youngest son and we had to take him to the hospital. The driver called me but my phone had died right when I went to answer. Not their fault I get it but I was rushing my 2 year old to the hospital and wasn't worried about having a phone charger. My husband calls the store he ordered from and informed the girl who answered that I wouldn't be home to accept the package and to have the driver just bring it back to the storefront location. She told my husband she would call the driver immediately and tell him not to leave the package at the porch per customer request. We thought all was good, until we went to pick up the arrangement at the store. My husband walks into the store, no one is at the counter, he waits about 10 mins. In the meantime the stores phone is ringing over and over. Finally the clerk comes to the front and my husband explains who he is and about our situation. Well she looked up our order and it was delivered to our porch. She never called the driver to inform him of our request. I'm horrified when my husband comes to the truck and explains what happened. I remained optimistic that our package might still be in tact and that the animals haven't gotten to it. We pull up to our house and low and behold the delivery is on the porch ripped to shreds. Plus it's about 87 degrees out today, so the chocolate would have melted for sure. I'm hoping my dogs don't get sick as well from consuming about $50 worth of chocolate covered fruit. I call the store, no one answers. I call again, now the line is disconnected. I call the customer service line and they tried to reach the store as well, no success. I now have a complaint order in and waiting for this location to call me back. They have 48 hours to make things right before corporate takes over. I'm really hoping they make this right, I'm not asking for a lot but I do want my order or a refund. We took all necessary steps as responsible customers to make sure our order could be accepted. If it's made right I will make another post confirming it was taken care of.
1 8 years ago (22-08-2017)

Horrible company I ordered V Day gys and they where never delivered buying was told that no delivery is guaranteed HORRIBLE company they really screws up my V Day for my girlfriend. DO NOT ORDER FROM THE STORE ON NW EXPRESSWAY
1 7 years ago (14-02-2018)