Emory Clinic Allergy and Immunology

From the moment my name was called, I felt seen, heard and cared for, and cared about! From the front desk, Vanessa, thank you to the nurses, to Dr. Jokhadar, then to Dr. Leshnower. My questions were answered clearly. I didn't feel rushed at any point. These people have stressful jobs and are trying to save lives. Billing should not be a factor in giving a poor rating. That could cause someone to go to another location before even reading the reviews. Hence, cause them to go elsewhere where the care may not be as satisfying. Blessings to all.

My mom was giving Zeprexa and Atavin to receive a MRI now she can't see or speak. Mom explain to the nurse that she didn't want the medicine because she's diabetic and she can't take medicine like that but the nurse gave it to her anyway after we beg her not too. I have not been given any name of who administraed the meds at all.

I have been working with a number of different doctors at Emory for at least fifteen years. The great majority of doctors are great and some of the best in the Atlanta area. But communicating directly with the doctor outside the appointment is the major challenge. You cannot call the doctor’s office directly. Instead you have to call a call center who will take a message from you and then send that message to the doctor’s office. I have had it take two days one four days over a holiday weekend for the doctor’s office to get back to you on an urgent situation. The patient portal seems to be the best way to communicate directly to the doctor’s office. But response can be slow and 95% of the time, the response is from the doctor’s staff - not the doctor directly. Emory seems to clearly lack the focus on the patient that five star tertiary care centers, like the Mayo Clinic, have. Emory seems to be all about their profit and reputation. Patients seemingly come last in their corporate culture. You do find compassion at Emory but it is at the individual doctor, nurse or staff level and it is inconsistent based on the provider. Also, each facility or clinic separately bills. So if you are seen at four different facilities, you will get four bills. I know of know extensive organization who does not consolidate their billing, or billing departments, after acquiring other organizations.

Experience was good. Chelsea the nurse AMAZING. The anesthesiologist Dr Wietz was amazing! He was extremely attentive, and made sure I was given the proper medication as to not vomit after waking up. This is the first time I've never vomited after anesthesia. Unfortunately upon discharge I got a Jamaican nurse called SUSAN, SHE WAS HORRIBLE. I was drugged up from being on general anesthesia for 3 hours, and this nurse was laughing at my inability to remain awake. Not to mention SHE MAN HANDLED ME. She's entirely too ROUGH. They should put her somewhere else.

I worked with Dr. Michael Epstein for months he watched my son decline while never offering anything and not one single resource yet he is a doctor. In fact, he did not even know basic hospital protocol to have my son admitted yet sent me to the emergency room numerous times and leaving with my sick son all because he didn't care to learn the policies of his own employer all he could offer was "sorry" although my son was constantly declining medically. This doctor is terrible I requested weekly visits for my son he would not set them up I had to constantly call his office for a standing appointment for my son and it never happened. The bad thing is I feel like he does know the proper procedures I felt he was negligent because of my son's color there is no way a doctor who says they have loads of experience would behave in such a manner this man did not care about my son and his heath at all. However, he would encourage me to call the police on my son and he was aware of his illness and he refused to help yet seem to want my son to go to jail not because he did anything bad or criminally but, I believe it was because of his color unfortuntely, we live in a world where some people feel like the color "black" means criminal when he was just a kid that needed help. This doctor did nothing for my son but, watched him decline and all the time Emory had a facility that could help him and he never referred him yet BLOCKED him from being admitted everytime. My issue is with this doctor STAY AWAY FROM HIM if you love your children especially a minority child because I honestly think this had something to do with race he kept trying to make me say my son was violent and he has never in his life been violent this doctor is weird and I don't fully know how to warn you more but, please don't use him at all.

The nurses in the icu unit is the worst staff ever. I never had a nurse hang up on me. I never heard a “charge” nurse tell me if she don’t care about her job she would’ve quit like the rest of the nurses , I’m going to continue reporting this particular unit in ICU.. of course Im going to call to get updates on my mother who’s fighting for her life this is one careless hospital with terrible staff. Mainly the weekend staff.

My mom has stage four Melanoma for the SIXTH time and is in constant severe pain. She needed to find a new local doctor as traveling to MD Anderson is a lot on her with treatment. She was sent to the wrong location for her appt today. When she asked if they could call the correct location and at least let them know, they said no. This error is due to their scheduling incompetence and they can’t even let the doctor know why she isn’t at her appointment? I don’t know why I’m surprised, this is the same clinic that told her 13 years ago to have a glass of wine and write letters to her kids because they couldn’t help her and they are the reason she went to Houston in the first place. If you need someone to save your life, chose someone that will treat you as a priority. This is not the place.

The doctors and medical staff at Emory are superb. Wish I could say the same about their administrative practices. I am here at 1365 Clifton at least once a year for cardiac imaging. In the last 5 years, not once have I been told the correct location for my appointment. Anyone who has been here can tell you it’s a large facility. There are several buildings, floors, and wings... and different elevators and parking decks for all of them. It’s an ordeal just to make it to the check in; so much so, that I always arrive at the deck 30 minutes ahead of my appointment. Every time I check in, I’m called to the desk to be told my imaging is in another location, each time a significant walk away, with a closer deck I should’ve parked in. This is for echos, CTs... doesn’t matter. Always, the wrong location is told to me at booking and again when I receive my confirmation text!!! I thank God my cardiac condition is chronic vs acute and that I’m not elderly. I can’t imagine someone who has to keep their blood pressure down rushing to their moved/incorrectly assigned/whatever-Emory’s-problem-is appointment, fast-walking down a billion halls, transferring elevators, all the while traveling further and further away from where you’ve parked. Before my appointments, I have tried contacting every human I can reach to confirm my appointment location, but I never hit The Great Emory Imaging Lotto. I keep making the 60-mile trip because Emory has the best specialists in Georgia, but their administrative practices need some serious attention.

I have been going to Emory Clinic doctors for years and have no complaints about the doctors. However, I'm on the verge of giving up on the practice due to their bureaucratic and rude billing department. I have repeatedly had incorrect bills and, most recently, received a final notice regarding a charge that wasn't even on my bill! When I called to discuss the issue, I was rudely interrupted throughout the conversation and it was clear that the person on the other line assumed that I was in the wrong, even though I had their bill directly in front of me and repeatedly informed the representative that the charge they were referring to wasn't on my bill. While I do believe the practice includes very good physicians, by and large, I'm afraid that it's not worth the headache of dealing with their horrible billing department.

Don't ever come here the emergency room stay was from 1:00am to 10:30pm the docs are bull ,they don't care about there patients I had to beg for testing to be done goodgood