Emory Eye Center

DO NOT waste your time & health by making an appt here. If this place was a business, it would be bankrupt!! I have been taking my 82 year old mother here for a year for macular degeneration. We spend an average 4-6 hours for scheduled doc visit & eye exam that should take only 2-hours at most. Complete disconnect between scheduling & patient. They arbitrarily change floor check in & reverse Dr. appt. & testing appt.’s extending your original appt.’s by hours. Zero communication by scheduling or doctor office. Always an ALL DAY EVOLUTION !!!

It’s the slowest office. Arrive on time for your appointment. Spend 45 minutes in a waiting room to be called into another smaller waiting room. Wait another hour. Talk to some techs. Go back to the waiting area. Wait another 45 minutes. Now you will finally see your doctors for 8 minutes. If they have to take pics of your eyes you may have to go up out downstairs. Now you have to wait in line. Sit and wait another 45 minutes. And to check out you can wait in line or call in. You will be here for 4 hours. So make sure to eat. They schedule 10 patients at the same time. It really goes by whoever came first. You will irritated and lightheaded

While at Emory Transplant I suffered a torn retina. I immediately went to the ER and was immediately helped by the ER doctor and sent to the eye clinic and I was seen by Doctor Hubbard who then immediately performed a procedure to repair my torn and detached retina by injecting a gas bubble into my eye. The total time from my injury to my finished procedure was less than 4 hours. These doctors, nurses and other technicians are absolutely amazing in their ability and compassion. They are the best in Atlanta and possibly the USA. I highly recommend the Emory Eye Center.

This is the slowest clinic. While I understand how I can be in a hospital, it’s unacceptable. The staff is incredibly rude to patients and it appears to be unorganized. Just a couple of weeks ago, my dad had to get surgery. We went here because he was told at first to be here. They couldn’t find him on the list when he checked in at first. We waited in the room for a little over an hour until the surgery office called him to tell him he was in the wrong place. Why did no one tell us that when he checked in? The desk then called me halfway through my dad’s surgery, 2 hours after we got there, to tell us that we were in the wrong place. Thanks for the heads up.

Two weeks following my pre-surgery visit, where I was assured by the doctor that a scheduling nurse would follow-up with me that same day; I never received a follow-up. I called the center at Briarcliff the next day, and the nurse on-duty assured me that the scheduler was just waiting for my form to come in so she could get me booked. I still haven't received a follow-up from the scheduling nurse, and my surgery was supposed to have occurred last week according to the doctor. I suppose by now I shouldn't be surprised at the lack of diligence, follow-up, or basic customer service at an Atlanta business; I guess I just expected better from a major healthcare provider.

The quality of service at this location is subpar to be direct. I have had to call the prescription office 4 times only to not get the correct prescription that is in my chart. When I call the office, I am placed on a long wait, 20 minutes, without coming back on the line to at least to let me know I have not been forgotten. I really dont know what happened to Emory's screening of its employees prior to hire.

Sat in the waiting room for over 1.5 hours past my scheduled appointment and was never called. Overbooked way over their means and then wants you there within 15 minutes of your scheduled time. They are just cramming people in with no means of being punctual. Do not support this find another facility and provider.

I do not recommend the Emory Eye Center to anyone. My son has complex medical conditions and this place is about an hour away from our house. My wife and I decided to both be there at the appointment so we could hear what the doctor has to say about our son. Upon arrival, the receptionist checked us in and then said that only one parent is allowed in the waiting room and the other parent has to wait in a different part of the building. I politely responded with why is the policy more restrictive than it was six months ago and why have we not been told about this new policy? The receptionist was very rude and said that there is a sign when you walk into the center and that this policy has always been in place but it has only recently been enforced. My wife and I proceeded to talk about what we wanted to do and ultimately decided to leave when the receptionist informed us that she was going to call security on my wife. My wife was very upset and rightfully so because we both took off work and now one of us cannot be at our son’s appointment. We are tired of the covid excuses. If both parents want to be involved with the care of their child then they should be able to go to all of their appointments. Please look at other eye clinics for your children and take them to a place that you as parents will be respected and treated fairly.

All the complaints go somewhere else and enjoy your second rate Healthcare. Have you ever considered the reason why the clinics are alway full of waiting patients? Perhaps because Emory is known for being top tier when it comes to health care and don't forget some of the smartest future doctors schooling at Emory.

No one ever calls back or answers the phone. Just had eye surgery the doctor was wonderful on that part and been needing someone to correct my eye for 10+ years but trying to get someone to answer your questions is an act in congress and absolutely ridiculous and bad business. Was trying to reach someone for a week + prior to surgery - heard nothing - and still never got a call back after numerous messages. Today I am having issues with this prescription they proscribed - nothing of course. This is unacceptable. The lack of communication as a business and especially a hospital is not professional or acceptable.