Family Eye Care and Children's Eye Center of New Mexico

DO NOT USE THIS Family Eye Care on Mulberry This office made a mistake on my families prescription. We took our prescription to get glasses and had to return them. I asked for them to take care of it. They said they have an appointment available in 6months to correct their mistake then proceeded to tell me I’ll be paying for the visit since the appointment is one month away from his 1yr visit covered by insurance. There shouldn’t be a charge for a mistake they made with the prescription. They should do a re exam in a timely manner. That simple. Front desk ladies are rude as stated by others.

I waited for 5 months for my kids appointment. I had to reschedule the day before trying to see if I can get in another day. My kids can’t see the board school just started. And they told me I have to wait till February. This is the second time they have done this. All the receptionist are rude here. My daughter has been going here cause she got a stye and that’s how we found this place. She lost her glasses they gave us a hard time about getting another pair since her prescription is expired in a month by won’t give us an appointment till February. I am so irritated that they are so rude and will not replace my daughters glasses but won’t see us for over 5 months from Now. My son needs glasses as well and they don’t care to call me I asked if there were cancellations please and she said no they don’t do that if someone cancels I can’t take the spot.

My kids have been going to to Dr. Goldblum for serval years as we recently missed an appointments after not receiving a notification from the office . I received a letter stating that my children can no longer receive treatment form this facility. Its unfortunate that my kids have to build a relationship with a new ophthalmologist after their lack of follow up.

Three years later and this place still requires masks, scheduling and rescheduling appointments is a nightmare and the place is trash, people are rude as hell too, the texts they send you as reminders feel more like threats, then reminders. Get better.

The staff here at the front desk are not friendly whatsoever, not even the doctor was friendly to my children. The only one who was somewhat nice was the assist, I Will not be returning.

This place my goodness where to start First off we were referred by our eye doctor to go here to see a specific specialist for my son. They called me and set up the appt with that specialist. Due to covid I dont mind waiting so taking 30 mins to get in to see a tech now big deal. The tech who introduced himself as the specialist tech was amazing btw. Anyway we that wait another 30 on the room that was odd they door knocks and a woman walks in a different doctor in the office and I ask why in seeing her and not the specialist in was referred too. Instead of telling the truth she looks away says your appt is with me i can see if the other doctors not busy. At that point my son is getting restless from waiting so I said its fine youre here how can you help. Now another back story we just got my 6 year old autistic son new glasses last week at our main eye doctor so he is current and good to go. This not the specialist in was referred to see tried selling us in doing and entire new eye check appointment and proceed to tell me my sons eye condition we were there for was normal. Needless to say we are going to see a different specialist somewhere else and my eye doctor will NEVER be referring her clients to this office. I should've listened to the reviews. I will NEVER EVER GO BACK HERE. I will also be filing a better business bureau complaint. Be warned people BE WARNED

They got us in right away after an emergency eye injury, even though they were going to close soon. I knew they squeezed us in, but I still felt that the exam was thorough and we were SO pleased with Dr. Goldblum's expertise. I have no doubt that my child's quick recovery is due to being seen so fast after the injury occurred. THANK YOU!!!

The front desk ladies are always so helpful, patient and efficient! I’m in and out of there with ease, and would highly recommend this place!

I was a little nervous bringing my daughter here based off previous reviews. However, my daughter's pediatrician spoke highly of Dr. Goldblum and this is where the referral was sent. I was happy with everything involved in the appointment. They were clean and made sure everything was properly sanitized at all times. Check in was quick and even though there were a few patients there, we were seen at our appointment time. The assistant was friendly and personable. We had to wait the normal 30 minutes after her eyes were dilated, but that's expected at any eye appointment. My daughter is only 20 months old and was a little scared, but everyone was friendly and patient with her. I would recommend Dr. Goldblum and this eye care center to anyone with young children.

Everyone was wonderful during our visit. This was my daughters first visit to an Optometrist and everyone from the front desk staff, to the doctors and optical shop were great and friendly. Everything was explained to me, and to my daughter as well which is greatly appreciated. They treated her kindly and always addressed her, not just me which is important to me. Thank you so much!