Forks Finest Auto Body Repair

I will never support Forks Finest Car Wash or Auto Body after the experience I've had this last weekend. The auto-Touchless car wash ended up touching our vehicle. Funny right? We weren't even mad at first. We frequented the place regularly with our 5 plus vehicles. This was the first time it happened, and we were simply confused. So, we did what any other patron of the auto wash would do and took some pictures of it hitting our car, and called the shop owners. They couldn't meet with us until Monday. Fair enough, no big deal. Come Monday, the boyfriend takes it into the auto shop, meets the owner, and asks if he has video footage of it hitting the car. The owner tells him to follow him and ignores any subsequent questions. When they get to the wash, the owner hits the pads on the washer arms, says they are soft and padded, and then says that there is no way they could have damaged our car. But wait, there's more! After essentially calling us liars, he never once apologized. He never offered a refund; he didn't even offer a free wash UNTIL WE BROUGHT UP HOW SHOCKED WE WERE ABOUT HIS ATTITUDE. You know, it's one thing to respond defensively if a customer is bashing your work ethic, or if they approach you with a bad attitude themselves. But if it we're ME in the business owner's shoes, I would have used this opportunity to show the customer how great Forks Finest truly is. I'd apologize graciously for my machine's failure. I would then offer to make it up to the customer by giving them a refund and a few free washes. If they still seemed unhappy, I would ask that they still have faith in me, and not to let my machine's failure change their opinion of me. 'How's about I wash and buff out some of those small scratches on your car?' I would say to the customer, with my business image in mind. THAT would be true customer service. THAT would be going above and beyond. BUT SADLY, what happened was the exact opposite of good customer service, or even good human to human relations. The owner decided to enter the conversation ALREADY assuming before even meeting the customer that the customer is wrong and that he is right, end of story. His arrogance and downright depressingly stubborn attitude lead him to completely ignore the honest and respectful questions from the customer and instead tell the customer in a round about way that the customer is a liar. The owner never ONCE apologized. And he didn't even offer a refund or anything UNTIL after yelling at the customer. The owner then finally calms down, realizes he isn't being attacked, and then asks the customer "what do you want". THIS IS NOT OKAY. You do not treat your customers like idiots before you meet them. That is how you get bad reviews. You do not begin a conversation by telling someone they are lying to you, that is how you start an unnessecary fight. I love local businesses. But I hate people with poor social skills, and a lack of overall empathy.
1 7 years ago (03-05-2018)

Went here to get my front bumper replaced. They took almost one week to complete this job, and then i ended up taking my vehicle back a week later because the new bumper was not installed properly and the paint was chipped. They acknowledged this and did fix it, however as i was looking at my new bumper more closely this weekend i noticed that one side of the bumper was loose on the drivers side, i opened the hood and noticed that they didn’t even replace one of the SCREWS that holds the bumper in place. I always try to support small businesses however this would not have happened if i had just taken my car to a larger shop like Rydells. Working with forks finest has been nothing but a headache, avoid this shop.
1 8 years ago (26-11-2017)

They ordered the part on a Thursday, had it there by Monday. By the end of the day on Monday I had my car returned and fixed!
5 8 years ago (13-03-2017)

Worst one in town.
1 10 years ago (27-10-2015)