Furniture Superstore

Just saw a commercial about the Furniture Superstore and had to make sure I share my recent purchase experience by word of mouth, Consumer Complaints, and the Better Business Bureau. So wished I would of checked out the website before making my purchase as obviously they have a consistent pattern of horrific Customer Service and not resolving issues. We recently purchased a sectional from them and our floor in our brand new house was ruined by the delivery people and they blamed us. I requested at least a refund for delivery charge or the area rug I had to buy to hide the rip and pucks they caused. I was pretty much told that they took the word of their Delivery Drivers, and Have a Nice Day because we are not going to do anything about ruining your $2000.00 floor. As the commercial says , DON'T MISS IT. Do yourself a favor, miss the turn to go into their sales lot and keep going to the next furniture store. Garage Sales have better Customer Service, so does Chapter 11. Hope this will reach all that are considering buying furniture. Valuable lesson to learn , Ask around . Wow , just look at the reviews it tells it all in a nutshell. 1 star posted. Please take this as a - 10 STAR. Wouldn't purchase an empty box from them even if it was for free. We are grateful that we didn't furnish our home with anything else from this company.
1 8 years ago (27-08-2017)

We went in and found a table and chair set we liked. We told the sales woman we wanted it and she stated that she would have to go out back to see if they had one in stock and if they didn't it would take 1 to 2 weeks to get one. We asked if we could purchase the display and she said no, the displays are not for sale. She proceeded to go out back and when she returned, she said that they didn't have any in stock and she would sell us the display. BUT at the same price as a new one. No discounts on displays??? Why would we pay the same for a display as a new one?? Every time we go there the staff is rude and condescending. I keep hoping it will be different because there are not a lot of furniture stores to go to, but we will not go there again.
1 7 years ago (04-01-2018)

Good selection. Mostly grossly over priced for what you're getting. Not very kid friendly. Uppity as hell
2 7 years ago (17-03-2018)

We got great deals on living room furnishings ! Salesgal was wonderful too, not our first visit and definitely not our last.
5 7 years ago (11-02-2018)

Rep. sold us dresser outright lied about the 0 Percent financing said I'd have to pay it back in 6 months left the shop and the humongous sign said 0 percent 12 months. These people do anything to put money in their own pocket!
1 7 years ago (09-02-2018)