Gerber Collision & Glass

I had hail damage on my 2015 Chrysler T&C. Insurance covered the costs of damage and I scheduled the repairs with Gerber Collision and Repair. I’m a pretty understanding person as I’ve ran businesses in the past and I know that Murphy’s Law is strong when it comes to making all the moving parts of an industry work well together. The staff is warm and inviting, so that’s not an issue. The first trouble to occur was with the timing of everything. It was many weeks before they had enough parts to get started. At that point I brought the vehicle in and the completion date began to be pushed back week, after week, after week. As it started to become laughable, management decided to rent me a vehicle off and on until I could take the van. I thought that was pretty neat so all was well. (Hence, the 2 star rating) Then I got the vehicle back. The metal flashings that run along the bottoms of the windows were all still dented. So that had to be done still. There was a bit of red paint on the wheel well of the vehicle, which wasn’t really so bad. As I was driving the vehicle a piece of plastic which was removed and reattached during the repair process actually flew off while I was driving on the freeway. I was unable to retrieve it. The actual worst part of all this was that the interior was left in complete disarray. There was metal dust and metal shavings EVERYWHERE. When you turned on the air it would just fly right into your eyes and you couldn’t avoid breathing it in. The cup holders in the back were laden with the stuff... and the headliner was and still is smudged with oil and grease from whoever was reattaching the roof paneling. You would think that there would be some kind of cleaning protocol at the completion of work, or that your headliner wouldn’t get destroyed, but this was not the case. Based on these oversights alone, I would have to recommend going elsewhere.
2 7 years ago (14-03-2018)

Gerber quickly got my wife’s car back to pristine condition after she got rear-ended without any hassle and wonderful service. Highly recommend!
5 7 years ago (27-05-2018)

They were kind, flexible, kept me posted on the repair by phone calls and texts, done early, and personable
5 7 years ago (23-04-2018)

Such a wonderful shop! They got me right in, made me feel very comfortable leaving my car there, the staff was super friendly even going as far as sharing food with me becuse I was starving and hadn’t eaten. Car came back a day early and I received text message updates as to the progress of the car. It was cleaned inside and out, and a I felt like it was a fair price and the car runs wonderful!
5 7 years ago (21-12-2017)

Wonderful customer service! They kept me updated on my vehicle & had it repaired in a timely manner.
5 7 years ago (11-04-2018)