Germantown Day Spa

As a rule, I’m a private person and don’t post public reviews. However, I am going to make an exception for Germantown Day Spa. Last Valentine’s Day, I purchased a gift card for my fiancé (now my wife) for around $120, if I remember correctly, for a manicure and massage. I was about to do the same for her this Valentine’s, but I just learned when she tried to use the gift card about three months after I purchased it, they told her the card had a “zero” balance. My wife felt bad for me and unfortunately didn’t tell me at the time; however, the folks at Germantown Day Spa also didn’t make any effort to investigate or try rectify the issue although my wife tried to explain it was a Valentine’s Day gift. There was no effort to look up my name or purchase, my wife was instead met with shoulder shrugs and a dismissive attitude. I think I know what happened. When I made the purchase, the lady who handled the transaction was obviously new to the register and had no clue how to process it. She had to ask for help three times, and they were busy. I’m sure she simply forgot or mistakenly thought she had activated the gift card with the appropriate amount. I understand mistakes happen, for which I am unfailingly patient and understanding when I travel, dine out, etc. I don’t fault the mistake here. Instead, I fault their lack of willingness to try to correct it or own it. That is a culture issue which is always a reflection of leadership, or lack thereof. So I lost a little money, which is no big deal; but my lovely wife, who is quiet and non-confrontational when she receives poor customer service, was embarrassed which IS a big deal for me. We have already taken our business elsewhere for this Valentine’s and are recommending to friends and acquaintances to do the same. I cannot, and will not, criticize the treatments or services they provide. In fact, I’m sure they have some fine folks on the therapeutic side of the business. However, I would urge you to please think twice before purchasing a gift card there as you will have no way of knowing whether or not it will work until you try to use it. If it doesn’t, you as the gift giver are going to be both embarrassed and out money.
1 9 years ago (11-02-2018)

Brittany is the best massage therapist in Germantown and probably Memphis too. I would suggest the deep tissue!
5 9 years ago (29-07-2017)

Had the best spa day I've ever had! We will 100% be back! The staff was amazing!
5 9 years ago (31-05-2017)

Wonderful Experience! My wife and daughter wll be back. That's all they have talked about tonight.
5 9 years ago (30-05-2017)

I am met with an attentive smile; I feel pampered from the second I walk in the door. I am offered spa water and escorted to the quiet room to relax. An experienced massage therapist listens well as I describe injured or aching areas, then instructs even the most modest client how to feel more comfortable. I snuggle into the heated bed, lights down low, and calming music soothes me. The therapist does an excellent job working out the kinks in my neck and back. My shoulders, arms and legs are manipulated with a relaxing rub. Even my feet and toes enjoy a hot towel! An hour goes fast but I am a total noodle! I got a package of 6, I have three left. I never feel disappointed!
5 11 years ago (18-11-2015)