Giant

There are some great employees at this Giant, exceptionally fine people in numerous departments who work very hard and who I've come to know over the years and seeing them is a big reason I come back weekly. So far as I can tell, the store is also generally clean and well stocked, and it's conveniently located for me. But the computer systems, between the e-coupons and checkout scanners, routinely have errors, presumably programming errors, generally in the store's favor. Perhaps not everyone does, but I review the receipts fairly closely but frequently not until I'm home and have more time and generally catch the problems. If these things were rare it'd be one thing, but they happen frequently, including last week and this week this week there was a great 4/$10 strawberry/blueberry offer for which I bought the qualifying items, only to reach the car to find I had been charged $16.30. The customer service folks see me so frequently I long ago wore out my welcome with them and I dread having to go to the customer service desk so I try, in instances where I can, to phone the 888 corporate customer care line for help, where also there's frequently a line as there's only one staffer. I also realize the computer issues are not their fault, so it's probably as frustrating for them as for me. It's great that Giant offers things like e-coupons, flexible rewards, and other special deals, but clearly they don't have the computer end of things satisfactorily nailed down. I realized on getting home from the store this week they gave me Boar's Head turkey instead of the Giant turkey I expressly asked for b/c we prefer the taste of the Giant brand, last week there was yet another receipt error. Giant offers lots of platitudes about trying to get it right, keeping the customer happy, etc., but the fact of the matter is that if you're a discerning customer who's not interested in this or that error every week, you're best off shopping elsewhere. 02/04/2023 Giant update. Today's pricing flaw was on Crest toothpaste, that absolutely was tagged with a digital 2/$3 tag, of which I took a photo and even asked the store stocker as I was purchasing it if it was right, that rang up 2/$6. After a good ~8 minute "conversation" with the customer service clerk and manager who said "she'd look into it," but I've been told that countless times and the errors continue, where they had to walk to the aisle to see despite the photo I took, they "gave me" as if they were doing me a favor the deal that they were advertising. Yes I got angry and no I don't think it's the employees' fault, it's a corporate computer system generated issue. But it happens every week. I continue to shop at the store solely because it's close to the house; but the constant pricing errors, which amounts to corporate incompetence, really anger me . . . . But a final note. On getting home from the store, I immediately phoned the Giant corporate customer service a consumer affairs person answered and I spoke with the most astute, dead-on accurate customer service person I have ever spoken with about anything. He totally got the issue, how it's problematic for the consumer and the store, etc. I so totally appreciated everything he had to say, and as I started with above, Giant does have some exceptional people working for it.

This is a perfectly fine Giant. The shelves are well stocked. The venue is kept neat and clean. The prices are reasonable considering there's rampant inflation. I particularly like the pharmacy in Giant because, using the GoodRx app, I can fill my prescription for generic viagra for under $15. The same prescription would have cost around $250 using the GoodRx app at a nearby CVS. Without the app, the same prescription would have cost around $1,000.

After having an incidence of racial profiling in your store a more proactive approach to investigating would be more appropriate to protect future customers, if the expressed concern is actual.

I like the app a lot. It gives me the ability to select my groceries, catch what's on sale, know what aisle, etc.

Only 3 cashiers! Lines were very long. Self checkout line was also very long.

The store is clean, shelves are stocked, and product availability is awesome. Don't expect pleasant customer service from some of the employees. After today, I'm giving 2 stars because of the rude, impatient, poor customer service I received from April. I needed help with several payment methods. She was working self-checkout. Another employee usually works self-checkout. April made it clear; and her behavior showed, she doesn't like working self-checkout. Giant Food is still my favorite store.

Great grocery store. Convenient to me near the Bus stop and the Rotunda.

We just moved from PA and Giant was our favorite place to shop. I'm happy to say that this one does not disappoint!

the prices just aren't competitive. this place has prices well above every other grocery store in the area and well above inflation.

This still is one of the best shopping markets for food around. Nicely maintained. Well stocked