Great American Auto LLC

Bought a car from these guys, they awesome folks willing to work with anyone. I had a few issues with the car at first which is expected with a used car. However Tony and Dustin were extremely helpful and made everything right. Will definitely do business in the future.
5 8 years ago (12-12-2017)

I put down $1250.00 cash on a 05 Durango, with a credit score of 650. Dustin Chesser hustled me into a truck I was assured ran properly and would be safe for me and my children. Not only was the financing total bs at 19% apr but I wasn't in the truck 3 days before I had to jump start it. Checked the fluids while under the hood and every single one was low or empty....mainly the transmission fluid and engine coolant(which I did fill)..smh. Called about the issue and was blown off. Drove it 2 more days before the heat quit working...mind you it was below freezing in Feb...I took it back to the lot where I was directed up the street for his guy to fill the fluids. The following day the battery is dead again and now the gauges are glitching out while Im driving. I call Dustin and was told to bring it to the same guy whom filled the fluids. I did just that and was told he would need to keep it for a few days. Dustin informed me they didn't have any loaners I could use while they fixed the truck that I hadn't even had a full week. At this point I don't want this truck, it's obviously a lemon and not at all safe to drive. Dustin informs me they can cancel the loan but it'll cost me another $200.00 for processing fees. At this point I just want out from under this truck. So I pay it. They get almost 1500.00 bucks from me and the truck back(to rip someone else off with. )Dustin said he felt bad and would try to get some of my down payment back. That'll never happen. This was a hard lesson learned....and down right shameful on their part. They will continuously rip people of like this. I wouldn't recommend this place EVER!!
1 7 years ago (14-03-2018)

As I walked in, I was greeted by a crowd of motorcycles circling desks, but not by any people. At one, a salesperson was swearing loudly in friendly conversation with a customer, who was saying very little. In another, a salesperson was having a lively personal discussion on the phone. I walked out. Dunno about their cars.
1 7 years ago (10-02-2018)

Went to Great American Motors and they were a very friendly staff .Dustin is awesome got me in the car I wanted and he has followed through with everything he has said . I would recommend them to anyone .So if you are looking to buy a vehicle Go on Out And See Them At Great American Motors ..You want regret it ... GREAT JOB YOU GUYS YOU ALL ROCK !!!
5 8 years ago (19-12-2017)

This is just my experience and i hope it helps others as i typically read reviews. Was stoked on the day we got to the lot and found out there was a truck really affordable and capable of what i needed. Seen pics only until next day as it was at another lot. Dustin paints a great picture of his vehicles and his service til you hand him a stack of cash and buy one IMHO. There's some blame on my part for trusting people at their words value and being new to trucks but when issues arise the day after you buy and Dustin says he don't know and then just quits answering all together you really get the piss off your not worth my time vibe. Guess the jokes on me and a week in I'm now more then $1400 out of pocket and counting not including what i handed to him down payment. Everything from passenger suv rated tires on a 2500HD (major safety concern) to a bad throttle body recall never done so now out of pocket to replace, drivers door hinge near falling off from being cracked and I'm sure the more I dig the more I find. I get an used truck is not going to be perfect and I don't expect it to be but this much out the gate was ridiculous. It didn't look bad at first its like things were just band aided to get the sale. Silly me being new to trucks thought I was getting a great deal from someone honest and trustworthy. Other experiences may be better and i hope they are. He didn't even explain his finance rates properly he just flew through explaining things that sounded good but you dont get a chance to read it til its too late so don't take his word make sure you read it or send to your attorney because this whole experience was supposed to be fun and rewarding and instead its became a costly nightmare. 19% interest with a 670 credit score is absurd. Was told interest was included in "fees". Nope. Now its too late to back out the second you sign. Will be getting personal loan to pay this off at approx 6% interest and much lower payment. Just make sure you deep inspect the vehicle and paperwork. Not one to give bad reviews unless theyre earned. The debt this has cost me is earned. Wish this wasn't the case. Was excited as all get out to have a truck now but gotta become a mechanic real quick to not go bankrupt. Lol. Not a way to stay in business simply slinging cheap bought auction vehicles with no care to the customers lives getting hard shipped for the discrepancies hidden or overlooked. Ohwell lesson learned in good and bad experiences. Im wiser for it now ill tell you that. I pray others have a more pleasant experience overall and that his "backing up" his customers improves quickly. Id be happy to rewrite this in a good ending if he did no problem at all. Its not the end just a chapter in a long book of life. God Bless. Update:: Called to see if there was a diesel i could go up to and get most of what i paid for this problem child of a truck i was shiested into seeing I just got it 3 weeks ago put nearly 2000 into it and not even used it 1000 miles. Seen 3 diff ones on their site. Called and spoke to a salesman who looked it up and gave me prices. I explained i was looking to trade up even after all the issues and money i was out i wanted to see if they could turn it around n make a believer out of me. I sit on hold for 5 min while he asks his sales manager about it all. On comes Dustin who follows by saying if you just bought that from me your gonna be so far upside down your payment would be double and he doesnt have a single diesel he could sell even after i was just told he did by the salesman and even as far as prices on them. Heres what this all boils down too... Dustins a damn dirty crooked criminal of a salesman. Blows smoke up your ass and does all he can to con man his way into your pocket and then he don't know you and surely don't want to hear from you again. Can only assume his karma will be downright shameful. I wouldnt be that far under if he wasnt ripping people off cuff and fist. I stand by my review and further feel dumb for even giving them a chance to correct their bad tactics. I'd stay far away.
1 8 years ago (10-11-2017)